Urgent Requirement - Customer Support Manager - Gurgaon Leadership and Team Management: - Lead and manage the customer care team, including training, coaching, and performance evaluation. - Foster a positive and motivated work environment to drive team productivity and effectiveness. - Set clear performance goals and KPIs for the team and ensure they are met consistently. Customer Support Strategy: - Develop and implement customer support strategies to enhance customer satisfaction and loyalty. - Identify areas for improvement and implement action plans to address customer pain points. - Monitor customer feedback and complaints to continuously improve service delivery. Process Improvement: - Streamline customer support processes to enhance efficiency and response time. - Implement best practices and innovative solutions to resolve customer issues effectively. - Collaborate with cross-functional teams to improve the overall customer experience. Quality Assurance: - Ensure that customer interactions are handled professionally and with empathy. - Conduct quality checks on customer interactions to maintain service standards. - Address escalated customer queries and complaints promptly and efficiently. Reporting and Analysis: - Prepare regular reports on customer support metrics and performance. - Analyze data to identify trends and make data-driven decisions to improve customer service. Preferred candidate : - Bachelor's/PG degree in a relevant field such as Business, Communication, or Customer Service. - Previous experience in customer service, call center operations, or related roles is preferred. - Excellent verbal and written communication skills are a must. The Customer Care Manager will be responsible for resolving customer issues and handling interactions with drivers, requiring clear and effective communication. - Strong problem-solving skills are essential to address customer complaints, driver-related issues, and any unexpected challenges that arise in the new business. - This role follows a 6-day workweek with no scheduled holidays on weekends. Candidates will have the flexibility to take their weekly day off on a weekday. - Hustlers who are self-driven, proactive, and willing to go the extra mile to ensure customer satisfaction will be valuable in establishing the business.

Gurgaon/Gurugram

Cars24.com - Customer Support Manager 

Job Description for Cars24.com - Customer Support Manager  in Cars24.com in  Gurgaon/Gurugram for (4-6) years of experience. Apply Now!