Caravan - Senior Sales Manager

Key Responsibilities:

- Support sales team in achieving business targets through value selling & customer support

- Develop performance testimonials & reports to increase sale of premium and top products

- Improve technical skills of Caravan staff to increase sales conversion

- Exhibit leadership qualities in techno-commercial projects and deliver results through collaboration with the sales team

- Be a role model for HSSE (health, safety, security and environment)

Preferred Candidate Profile:

- Minimum 3-5 of years' customer facing experience with exposure to technical sales or service

- Preferably a bachelor's degree or a diploma course in Mechanical or related engineering fields.

- Demonstrated ability to learn quickly and handle high pressure situations

- Strong presentation and confident communication skills

- Interest in technical/value selling rather than transactional selling process

- Skilled at software applications including Word, Excel, and PowerPoint.

Key Roles:

Product Knowledge

- Understand features and benefits of Shell products and contrast features of Shell products with those of our competitors to explain Shell's products effectively.

- Determine the appropriate application of different Shell products for customer situations.

- Know local requirements reg health, safety, security, environmental and disposal guidelines.

Customer Support

- Provide Front Line Technical Support to customers in the following ways:

- Recommend the appropriate Shell products and services for customer's specific application.

- Identify and recommend Shell products and services to replace competitor products.

- Perform troubleshooting and problem-solving tasks related to lubricants

- Conduct joint visits to support sales and help in cross-selling and up-selling activities.

- Conduct plant and equipment audits, lubrication surveys, and create technical proposals.

Staff Support

- Provide front line technical support to sales team.

- Inform on new developments in products and services that will help improve business.

- Collaborate with Shell for timely resolution of technical issues and customer satisfaction.

- Provide feedback to Shell's technical staff on technical market trends

Training

- Train internal staff on Shell products, applications, and product specifications.

- Coach customers on Shell products, applications, and product specifications.

Services

- Use Shell systems to determine which service is appropriate for customers.

- Promote Shell lubricant services to reduce customer total maintenance cost and provide strong service experience - including oil analysis, condition monitoring and lube management.