Calderys - Sales Manager

Responsibilities:

- Account objectives & forecast

- Participate in setting detailed quantified objectives and developing detailed plans.

- Execution: account and relationship management

- Accomplish measures and report performance against assigned objectives of targeted accounts.

- Perform account management duties including (but not limited to) negotiating short term and long term contracts, administering sales contracts and ensuring terms and conditions are adhered.

- in resolution and communication of customer complaints (in coordination with Customer Service).

- Identify growth/ profitability improvement opportunities (using CRM opportunity management functionality) and advance the relationships with customers in order to fully capture them.

- Introduce new products and new solutions to the customers.

- Apply the pricing policy vis -avis the assigned accounts.

- Sales Forecast

- Develop accurate forecasts of current and prospective customers.

- Customer Intimacy And Needs Understanding

- Establish and nurture relationship with assigned customers (management, purchasing, R&D).

- Understand customers' needs (including Technical) test potential ideas and solutions

- Gather valuable information about the market and competitors from customers and convey

- Collect and document (via CRM) customer knowledge and gather customer needs and feedback (including visit and call reports).

- Ensure link and communication to other functions (Marketing, Technical Service, Customer Service, R&D, operations) and collaborate with other functions on topics related to the customer when relevant.

Requirements:

- Knowledge of Steel and Refractory Industries.

- Knowledge of manufacturing process, refractory products and application of products.

Preferred:

Interpersonal Skills:

- Ability to work with teams and lead decision-making processes in a team environment.

- Excellent interpersonal communication and listening ability.

- Management Skills

- Effective negotiation skills.

- Project management skills.

- Effective communication Skills.

- Strong analytical skills.

- Excellent planning and organisational skills.

- A strong ability to be adaptable and flexible.

- Highly motivated, results oriented driven.

- Capable of handling multiple priorities.

- Able to generate multiple solutions to problems in order to troubleshoot them effectively.

- Able to collaborate with external and internal customers and stakeholders.

Calderys Group:

- Calderys is a leading global solution provider for industries operating in high temperature conditions.

- The Group specializes in thermal protection for industrial equipment with a wide range of refractory products, and advanced solutions to enhance steel casting, metallurgical fluxes and molding processes.

- As an international business with a presence in more than 30 countries and a strong footprint in the Americas through the brand HWI, a member of Calderys, we offer our employees a world of opportunity.

- With a legacy of over 150 years, and an unwavering commitment to excellence, we continue to shape our future through teamwork, customer-centricity and a proactive mindset.

- We are the vital partner of all high temperature industries and our purpose places sustainability and innovation at the heart of our business.

- It reflects our reason for existing: to support our customers building a better world through sustainable solutions.

- Our values are a driving force in this purpose: We are tenacious, accountable, multicultural and authentic.

- In our company, performance is recognized and learning is promoted.

- Our services and solutions depend upon the expertise and commitment of our employees.

- So we ensure that they have the scope and opportunities to develop their potential within a diverse, inclusive and collaborative setting.

- It is an environment for people to grow, where every day is a new day and more exciting than the last.

- Calderys Forged in legacy.