Job Tittle : Technical Account Manager

Exp : 10+ yrs

Location : Hyderabad | Bangalore

- The Technical Account Manager role would require in depth interfacing with customers and prospects by a given set of accounts.

- This calls for technical diligence to be able to position a Multiphysics Portfolio in its holistic spread. This shall require an intact appreciation for customer business objectives, key business initiatives (KBIs), technical challenges and infrastructure configurations.

- Such role can span across physics involving Structural Mechanics, Fluid Dynamics, Optics, Electromagnetics, Systems Engineering, Data Management, AI/ML.

- While holding and honing the skills to directly exercise one of these areas, the Senior Application Engineer should be a decent generalist to identify technology opportunities across all relevant disciplines and drive them with an initial interfacing with the respective customer accounts.

Requirements:

- Establish a long term and sustainable relationship with the assigned accounts by aligning appropriate simulation technology solutions with the client's KBIs reflecting the short term and long term requirements

- Partner with the Sales Account Manager (SAM) to develop account plan and growth strategy aligned with customer's KBIs to create a win-win environment

- Plan and lead strategic long term and short-term technical activities working with SAM and the larger CADFEM teams (Presales, Support, Services, Marketing) to help achieve the overall sales goals

- Constantly work towards expanding the simulation footprint; identify areas of opportunity at the account to displace competition, add products, add users and expand adoption.

- Lead account-based foray strategy to drive technology proliferation campaigns including adoption and deployment.

- Review at the high level, all technical support activities and work with the local support manager to ensure follow-up and coaching for technical staff to ensure the quality goals are met.

- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.

- Exercises judgment in the evaluation, selection, and adaptation of techniques and procedures

- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Desired Candidate Profile:

- Master's in an engineering discipline with a minimum of 4 years of experience in leveraging physics based simulations

- Ability to understand, represent and effectively communicate all technical activities associated with the accounts across all physics and product lines

- Demonstrated ability to foster collaboration and coordination with personnel distributed across multiple departments/locations

- Strong organizational and time management skills, possesses a sense of urgency

- Strong presentation, communication, and interpersonal skills

- Must have passion and drive for personal technical excellence and high performance

- Ability to travel domestically up to 25% of time

Benefits:

Our motto "Simulation is more than software" enables a rejoicing and greater appreciation of diverse physics

- Varied tasks with responsibility and a steep learning curve.

- Work as part of a dynamic team of experts at the cutting edge of technology.

- A forward-looking environment with plenty of freedom and ongoing training resources for professional and personal development.

- Special attention to work-life balance.