About us: BUSY - Busy is India's second largest, on premise ERP & accounting Software Company, enabling 200,000+ businesses to manage their back-office operations and GST/VAT compliances efficiently. It is a 100% subsidiary of IndiaMART - a $2bn valued, public listed company. We are aiming at a $100bn+ market opportunity with a clear focus on helping companies with an integrated application that works on premise as well as cloud/mobile, and is suitable for both B2B and B2C operations For more details please visit www.busy.in Job Description: - As a Process Improvement Manager, you will be responsible for leading and managing process improvement initiatives, with the aim of enhancing operational efficiency and productivity - Utilize process excellence methodologies to redesign and optimize customer success and all other call center based operations processes - Collaborate with cross-functional teams to execute process reengineering projects - Conduct root cause analysis to identify and resolve process issues - Monitor and track customer success process performance metrics to measure the effectiveness of process improvement initiatives - Utilize tools to analyze customer success data and identify areas for improvement Skill Sets / Requirements: - Strong analytical skills with the ability to analyze and interpret complex data - Ability to build & execute processes that improve customer experience and costs - Six Sigma Black Belt certified - Proficiency in data analytics tools required Qualification : MBA / B. Tech Relevant Experience : 2 - 5 years in Process Engineering / Excellence Reporting To - GM, Customer Success Work Location - Noida Working Days - 5 Days

Noida

Busy Infotech - Senior Manager - Process Excellence 

Job Description for Busy Infotech - Senior Manager - Process Excellence  in BUSY Infotech P Ltd in  Noida for (2-6) years of experience. Apply Now!