Business Account Manager - IT

Business Account Manager

Description:

Key Responsibilities:

- Consultative Selling: Identify and contextualize business challenges in R&D, Commercial, Regulatory, or co-create solutions using companies' AI-native platforms and data engineering capabilities.

- Client Engagement: Build trusted relationships with Directors, VPs, and CXOs across India-based GCC organizations.

- Strategic Account Management: Develop and execute structured account growth plans aligned to the customer's global and India-specific priorities.

- Opportunity Management: Lead pursuits end-to-end from qualification to closure across annuity, expansion, and new logos within assigned GCCs.

- Collaboration: Work closely with RevStrat, SFE, Delivery, and Practice teams to bring the best to the client.

- Market Intelligence: Stay plugged into Life Sciences trends, GCC evolution models, and enterprise AI adoption to proactively shape client conversations.

- Operational Oversight: Track key account KPIs, delivery performance, and customer satisfaction; flag risks and mobilize mitigation.

Requirements:

- 7 years of experience in client-facing account management

- Solid understanding of core business functions such as clinical development, regulatory ops, safety, or commercial analytics

- Demonstrated ability to build stakeholder relationships, drive solutioning with cross-functional teams, and close deals