Role Overview:

We are seeking a proactive and data-driven Client Growth Manager - Farming to own and drive revenue growth through upsell and cross-sell motions across our existing customer base. The ideal candidate brings strong commercial acumen, deep experience in farming within SaaS organizations, and a consultative mindset to unlock maximum value for customers while achieving revenue expansion targets.

Key Responsibilities:

Farming Strategy & Execution

- Own the end-to-end farming lifecycle including account planning, opportunity identification, solution scoping, and closure.

- Partner with Customer Success Managers and Delivery teams to develop and execute account growth plans.

- Collaborate with product and pre-sales teams to craft compelling proposals based on customer maturity, usage patterns, and needs.

Upsell & Cross-sell Ownership:

- Identify high-potential upsell and cross-sell opportunities through data-driven analysis and client engagement.

- Drive product adoption by positioning relevant modules/features that align with customer pain points.

- Proactively engage clients via QBRs, roadmap alignment sessions, and value realization reviews to expand product footprint.

Client Relationship & Stakeholder Management:

- Build deep relationships with key stakeholders (CxOs, functional heads) within existing accounts to influence buying decisions.

- Act as a strategic advisor to clients and collaborate on long-term digital transformation initiatives.

Revenue & Metrics Accountability:

- Own and deliver expansion revenue targets - both recurring and one-time.

- Track, analyze, and report on farming pipeline, deal velocity, win rates, and forecasting.

- Ensure CRM hygiene and maintain accurate deal data and notes.

Cross-functional Collaboration:

- Work closely with Product, Customer Success, and Marketing teams to build contextual collaterals and drive GTM for expansion use cases.

- Provide customer feedback and competitive insights to influence roadmap and strategy.

Key Requirements:

- 7-10 years of experience in account farming, upsell/cross-sell or customer growth roles in SaaS/tech companies.

- Proven track record of meeting/exceeding revenue targets in a farming role.

- Strong understanding of SaaS business models, value selling, and customer lifecycle management.

- Experience working with ERP/Supply Chain/MarTech/CRM/HRTech or similar enterprise software preferred.

- Excellent interpersonal, negotiation, and presentation skills.

- Strong analytical skills with experience in tools like Salesforce, HubSpot, or Gainsight.

- MBA from a Tier 1 college.

- 2-5 years in B2B sales.

- Candidates from SaaS, ERP, garment-tech sales backgrounds are strongly preferred.

- Understanding garment/textile manufacturing and factory operations is a strong plus.

- Educational background from NIFT or similar institutions is a plus, but not mandatory. We value candidates with proven experience in domain-specific sales

- Must be fluent in the local regional language and proficient in English.

- Hands-on with CRM tools (e.g. HubSpot), mobile demo platforms, and presentations.

- Strong in consultative/solution selling

- Strong relationship-building and follow-up discipline