Biz2Credit - Account Manager

We are seeking an experienced and client-focused Account Manager / Client Relationship Manager to lead strategic partnerships, ensure high client satisfaction, and drive business growth. This is a cross functional, high-visibility role involving stakeholder collaboration, project execution, and account expansion.

Location: Thane

Experience: 5+ Years

Key Responsibilities:

- Serve as the primary point of contact for key clients, ensuring satisfaction and long-term partnership.

- Develop and maintain strong relationships with clients to understand their needs and deliver tailored solutions.

- Engage with clients in the digital lending, fintech, or BFSI space to understand business goals and deliver tailored SaaS solutions

- Coordinate across internal teams to execute events and campaigns seamlessly.

- Manage project timelines, budgets, and deliverables while ensuring quality.

- Resolve client issues proactively with a solutions-focused approach.

- Present periodic performance reports and conduct review meetings with clients.

- Identify and pursue upselling and cross-selling opportunities to expand client engagement.

Required Skills & Competencies:

- Excellent communication and interpersonal skills.

- Understanding of SaaS products, digital lending workflows (LOS, LMS, BRE), or fintech ecosystems

- Strong project management and multitasking abilities.

- Client-centric mindset with high attention to detail.