Location: Pune.

Job Title: Client Partner / Client Success Manager.

Job Summary:

We are seeking an experienced Client Partner / Client Success Manager to drive business growth, foster strong client relationships, and ensure exceptional service delivery.

The ideal candidate will have a proven track record in managing global clients, preferably in the IT services sector, with experience in GCC (Global Capability Center) environments.

Key Responsibilities:

- Build and maintain strong relationships with key decision-makers (CXO, VP, Director levels) to understand client needs, address concerns, and identify opportunities for growth.

- Identify and pursue opportunities to upsell and cross-sell services to existing clients, driving revenue growth and expansion.

- Increase client engagement through regular interactions, meetings, and feedback sessions to ensure client satisfaction and loyalty.

- Collaborate with Delivery Managers and HR teams to ensure internal teams are aligned with client needs, and performance metrics are met.

- Work with technical teams to resolve client issues and incidents promptly, ensuring services are delivered according to agreed service definitions and SLAs.

- Conduct thorough needs analysis to understand client requirements and develop tailored solutions to meet their needs.

Requirements:

- 15 years of experience in IT services sector, with at least 8 years of experience in managing BFSI clients.

- Experience working in Global Capability Centers (GCCs) is essential.

- Experience in Enterprise SaaS solutions is preferred.

- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.

- Team Player: Strong team player with the ability to collaborate with cross-functional teams.

Company Description: Bits in Glass India.

Industry Leader:

- Bits in Glass(BIG) has been in business for more than 20 years.

- In 2021 Bits in Glass joined hands with Crochet Technologies, forming a larger organization under the Bits In Glass brand to better serve customers across the globe.

- Offices across three locations in India: Pune, Hyderabad & Chandigarh.

- Specialized Pega partner since 2017, delivering Pega solutions with deep industry expertise and experience.

- Proudly ranked among the top 30 Pega partners, Bits In Glass has been one of the very few sponsors of the annual PegaWorld event.

- Elite Appian partner since 2008, delivering Appian solutions with deep industry expertise and experience.

- Operating in the United States, Canada, United Kingdom, and India.

- Dedicated global Pega CoE to support our customers and internal dev teams.

Employee Benefits:

- Career Growth: Opportunities for career advancement and professional development.

- Challenging Projects: Work on innovative, cutting-edge projects that make a global impact.

- Global Exposure: Collaborate with international teams and clients to broaden your professional network.

- Flexible Work Arrangements: Support for work-life balance through flexible working conditions.

- Comprehensive Benefits: Competitive compensation packages and comprehensive benefits including health insurance, and paid time off.

- Learning OpportunitiesGreat opportunity to upskill yourself and work on new technologies like AI-enabled Pega solutions, Data engineering, Integration, cloud migration etc.

Company Culture:

- Collaborative Environment: Emphasizes teamwork, innovation, and knowledge sharing.

- Inclusive Workplace: Values diversity and fosters an inclusive environment where all ideas are respected.

- Continuous Learning: Encourages professional development through ongoing learning opportunities and certifications.

Core Values:

- Integrity: Commitment to ethical practices and transparency in all business dealings.

- Excellence: Strive for the highest standards in everything we do.

- Client-Centric Approach: Focus on delivering the best solutions tailored to client needs.