Course reimbursements

Health insurance

Rewards & recognition

Paternity leaves

Mental health wellbeing

Job/Soft skill training

Retirement benefits

Maternity leaves

Performance bonus

Bits In Glass Reviews by Employees

Software Engineer

Senior Software Engineer

Location: Pune. Job Title: Client Partner / Client Success Manager. Job Summary: We are seeking an experienced Client Partner / Client Success Manager to drive business growth, foster strong client relationships, and ensure exceptional service delivery. The ideal candidate will have a proven track record in managing global clients, preferably in the IT services sector, with experience in GCC (Global Capability Center) environments. Key Responsibilities: - Build and maintain strong relationships with key decision-makers (CXO, VP, Director levels) to understand client needs, address concerns, and identify opportunities for growth. - Identify and pursue opportunities to upsell and cross-sell services to existing clients, driving revenue growth and expansion. - Increase client engagement through regular interactions, meetings, and feedback sessions to ensure client satisfaction and loyalty. - Collaborate with Delivery Managers and HR teams to ensure internal teams are aligned with client needs, and performance metrics are met. - Work with technical teams to resolve client issues and incidents promptly, ensuring services are delivered according to agreed service definitions and SLAs. - Conduct thorough needs analysis to understand client requirements and develop tailored solutions to meet their needs. Requirements: - 15 years of experience in IT services sector, with at least 8 years of experience in managing BFSI clients. - Experience working in Global Capability Centers (GCCs) is essential. - Experience in Enterprise SaaS solutions is preferred. - Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders. - Team Player: Strong team player with the ability to collaborate with cross-functional teams. Company Description: Bits in Glass India. Industry Leader: - Bits in Glass(BIG) has been in business for more than 20 years. - In 2021 Bits in Glass joined hands with Crochet Technologies, forming a larger organization under the Bits In Glass brand to better serve customers across the globe. - Offices across three locations in India: Pune, Hyderabad & Chandigarh. - Specialized Pega partner since 2017, delivering Pega solutions with deep industry expertise and experience. - Proudly ranked among the top 30 Pega partners, Bits In Glass has been one of the very few sponsors of the annual PegaWorld event. - Elite Appian partner since 2008, delivering Appian solutions with deep industry expertise and experience. - Operating in the United States, Canada, United Kingdom, and India. - Dedicated global Pega CoE to support our customers and internal dev teams. Employee Benefits: - Career Growth: Opportunities for career advancement and professional development. - Challenging Projects: Work on innovative, cutting-edge projects that make a global impact. - Global Exposure: Collaborate with international teams and clients to broaden your professional network. - Flexible Work Arrangements: Support for work-life balance through flexible working conditions. - Comprehensive Benefits: Competitive compensation packages and comprehensive benefits including health insurance, and paid time off. - Learning OpportunitiesGreat opportunity to upskill yourself and work on new technologies like AI-enabled Pega solutions, Data engineering, Integration, cloud migration etc. Company Culture: - Collaborative Environment: Emphasizes teamwork, innovation, and knowledge sharing. - Inclusive Workplace: Values diversity and fosters an inclusive environment where all ideas are respected. - Continuous Learning: Encourages professional development through ongoing learning opportunities and certifications. Core Values: - Integrity: Commitment to ethical practices and transparency in all business dealings. - Excellence: Strive for the highest standards in everything we do. - Client-Centric Approach: Focus on delivering the best solutions tailored to client needs.

Pune

Bits In Glass - Client Partner/Client Success Manager 

Title: Business Analyst Experience Required: 8+ yrs Location: Pune / Mohali / Hyderabad About The Role: You will play a pivotal role in driving business success through data-driven insights and strategic analysis. In this position, you will collaborate closely with stakeholders to understand their needs and translate them into actionable requirements. Your expertise in documenting business processes and identifying areas for improvement will be essential in optimizing operations and enhancing overall performance. This role may occasionally involve business travel to the UK and Canada. Responsibilities: - Gathering, validating and documenting business data. - Communicate with multiple stakeholders including third party stakeholders to holders, conduct brainstorming and JAD sessions to gather requirements. - Modelling business processes and identifying opportunities for process improvements. - Staying up-to-date on the latest processes and technology advancements to automate and modernize systems. - Effectively communicating your insights and plans to cross-functional team members and management through regular reports - Working closely with clients, technicians, and managerial staff. - Work closely with technical/QA teams to develop solution, test solution and make sure that the requirements are properly implemented. - Preparing documents such as BRD, FRD, SRS, AS-IS, TO-BE, process flow. - Help program managers in preparing weekly status report, team dashboard. - Managing a team by allocating projects to them and helping them in project related activities - Provide UAT support Candidate Requirements: - 8+ years experience as Business Analyst in Retail Banking, Insurance, Cards & Payments domain. - Knowledge of the insurance and reinsurance domain and related processes is preferred. - Managing scope changes within a Sprint / Release by facilitating impact analysis and considering modifications to the overall plan. - The ability to think creatively and work collaboratively with teams to solve business challenges - The ability to influence stakeholders and work closely with them to determine acceptable solutions. - A bachelors degree in business or related field or an MBA. - Certified Business Analyst Professional (CBAP) - Certified Scrum Product Owner (CSPO) - (Good to have) - Exceptional analytical and conceptual thinking skills. - Strong technical skills and documentation skills. - Excellent planning, organizational, and time management skills. - A history of participating in and supporting successful projects. Tools: - Jira - VersionOne - SQL

Mohali

Punjab

Hyderabad

Bits In Glass - Business Analyst 

Apply to 2 Bits In Glass jobs on iimjobs.com, India's No.1 Management job portal. Explore Management job in Bits In Glass Now! Company Page, IIM MBA Jobs, Ecommerce, Retail, Business, Development, Manager, Technology, Healthcare, Telecom, Insurance, FMCG, Media, BFSI, Director, VP/AVP, CEO/CFO, AGM/DGM

Apply to 2 Bits In Glass jobs on iimjobs.com, India's No.1 Management job portal. Explore Management job in Bits In Glass Now! Comapny page, IIM MBA Jobs, Ecommerce, Retail, Business, Development, Manager, Technology, Healthcare, Telecom, Insurance, FMCG, Media, BFSI, Director, VP/AVP, CEO/CFO, AGM/DGM

Bits In Glass Careers, 2 Bits In Glass Jobs, December 2025  Company Page - iimjobs.com