BiteSpeed - Customer Success Manager - International Market

What you'll do:

- Your core job is to own our international customer relationships, make them successful and fans of BiteSpeed.

- Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.

- Becoming a trusted product advisor for our international customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.

- Managing cross-sells for new products and renewals, owning expansion revenue at an account level.

- Building the playbook for our international customer success function to scale for the next stage of growth.

What makes you a good fit:

- You care about delivering a service experience that parallels a Michelin star Italian restaurant.

- You genuinely like helping people and making them successful.

- You have 3+ years of work experience in customer success with technical understanding of the product and 1+ years of experience in managing international customers.

- You have a genuine interest in conversations with people from different backgrounds to learn about their lives.