BigStep Technologies - Account Manager

Key Responsibilities:

- Engage with clients to deeply understand their advertising goals, objectives, and challenges.

- Lead client calls to discuss industry trends, project updates, and performance evaluations relative to client objectives.

- Identify gaps in client needs or our service capabilities, proposing proactive and innovative solutions.

- Develop and present comprehensive client proposals based on thorough industry and client analyses.

- Act as the voice of the customer within the organization, advocating for their needs and preferences.

- Collaborate closely with internal teams-including AdOps, Sales, and Performance Specialists-to address client needs and drive business growth.

- Drive revenue growth by identifying upsell and cross-sell opportunities, with a focus on increasing Annual Recurring Revenue (ARR) from your assigned portfolio.

- Proactively develop and execute Account Plans that foster deeper client relationships and expand revenue streams.

- Monitor client satisfaction and address any concerns promptly to enhance overall client experience.

Skills and Experience:

- Proven ability to leverage quantitative and qualitative analysis to uncover new sales opportunities.

- Strong skills in account management and solution selling, with a demonstrated ability to drive client engagement.

- Ability to thrive in a fast-paced, team-oriented environment while utilizing data to inform decision-making.

- Experience managing high-pressure situations, including effectively resolving client disputes and mitigating risks.

- Exceptional written and verbal communication skills, complemented by outstanding presentation abilities.

- 3+ years of experience in Inside Sales, Business Development, or Account Management in IT services.

- Proven experience in client handling, account management, and CRM tools (HubSpot, Salesforce, Zoho, or similar).

- Strong skills in proposal creation, documentation, and sales presentation making.

- Excellent communication, negotiation, and relationship-building abilities.

- Exposure to B2B/enterprise sales cycles and solution-based selling.

- Familiarity with LinkedIn outreach, sales automation, and digital prospecting tools is a plus