About the role: - Call center Training, Transactional Quality, strategic Quality, OD Trainings, L&D Interventions at call center - Set up Sampling Methodology, Quality Monitoring, Training Planning, Lean Management, process reengineering, setting up process from scratch. - Work closely with operations team to forecast training needs and deploy training resources as needed. - Explore new ways of delivering ongoing training to the merchant experience team. - Ensure consistency with Global Training strategy while customizing to meet local needs of the team. - Work closely with the Quality team to implement assessments throughout training and at key points in the employee development journey. - Proactively identify training needs and adapt to changes related to fast growth. Required skill set: - Graduate and Six Sigma Green Belt Certification ( Black Belt Preferred) - 4-8 years of experience in CC Training & Quality - Strategic alignment on T&Q needs and ensuring on ground execution - Work closely with CC partners to ensure T&Q standards are met - Functional Competencies: Transactional Quality , Strategic Quality , Training Delivery , process reengineering. Behavioral Competencies: - Go getter attitude with problem solving skills. - Team player with good verbal and written communication in Hindi / English.

Noida

BharatPe - Lead - Training & Quality - Call Centre 

Job Description for BharatPe - Lead - Training & Quality - Call Centre  in RESILIENT INNOVATIONS PRIVATE LIMITED in  Noida for (4-8) years of experience. Apply Now!