Automation Lead - Center of Excellence

Automation Lead - Center of Excellence

Description:

We are looking for someone who has the vision to architect a CoE, the technical depth to govern enterprise automation, and the business acumen to drive pipeline, revenue, and measurable ROI. If you have led or built an Automation / RPA / Hyperautomation CoE and thrive at the intersection of pre-sales, delivery, and operations we want to talk to you.

Roles & Responsibilities

CoE Setup & Governance:

- Define the CoE charter, operating model, intake framework, design authority, and guardrails

- Publish standards for solution architecture, security/compliance, coding conventions, testing, and release management

- Build and maintain a reusable asset library components, templates, connectors, accelerators, and runbooks

Pre-Sales & Sales Support:

- Work closely with Sales and Pre-Sales teams on GTM strategy, RFP/RFI responses, demos, and POCs

- Build ROI/TCO models and value propositions for customer engagements

- Create case studies with measurable outcomes FTE savings, STP%, error reduction, MTTR improvements.

Customer Discovery & Solutioning:

- Conduct process discovery and assessments; use process/task mining to identify and qualify automation opportunities

- Design end-to-end automation architectures combining RPA + IDP + Workflow + API integrations

- Ensure NFRs security, compliance, performance, and reliability are embedded in every solution

Delivery Management:

- Plan and govern delivery; enforce SDLC, CI/CD, and quality gates

- Track project KPIs, SLAs, and delivery milestones

- Drive hypercare and continuous improvement post go-live

Run Operations:

- Set up production-grade monitoring, alerting, triage, and incident/change management processes

- Track and improve reliability metrics MTTR, CFR, uptime

- Manage license optimization and FinOps for platform cost control

Stakeholder & Leadership Reporting:

- Publish dashboards covering pipeline, revenue, automation volume, platform stability, and ROI

- Run governance forums and manage executive stakeholder alignment

- Own CoE P&L investment utilization, platform adoption, and annual ROI targets

Required Skills & Experience:

Mandatory:

- 15 to 22 years of overall experience in Automation / IT Engineering

- 8 to 10 years in a leadership role within an Automation / RPA / Hyperautomation CoE

- Hands-on experience with RPA tools UiPath, Automation Anywhere, or Blue Prism

- Experience with IDP platforms ABBYY, Azure Form Recognizer, or Google Document AI

- Proficiency in Workflow / Low-Code Microsoft Power Platform, ServiceNow, or Appian

- Exposure to Process / Task Mining Celonis, UiPath Process Mining

- Strong solution architecture skills across RPA + IDP + API + Workflow

- Proven pre-sales experience discovery, solutioning, POCs, business case and ROI modelling

- Experience in production run operations monitoring, incident management, MTTR/CFR tracking

- Deep understanding of enterprise security, compliance, and audit controls

Good to Have:

- Experience with Test Automation Selenium, Playwright, API and performance testing

- Exposure to CI/CD pipelines and DevOps practices

- FinOps experience for platform cost optimization

- Prior P&L ownership or CoE investment tracking experience