India's 1 AI-driven background verification company is looking for an onboarding leader who thinks in workflows, not headcount.

If your first instinct when you see a manual process is "let me automate this" - read on.

About AuthBridge :

AuthBridge is India's largest AI-driven background verification and authentication company - trusted by 3,000+ enterprise clients across 140 countries, with 100M+ verifications completed. Our clients include Fortune 500 companies, BFSI institutions, and global gig economy platforms.

What you'll own :

- End-to-end client onboarding lifecycle - from signed agreement to first live verification case

- Platform configuration on iBridge (our proprietary BGV platform) for each new client

- Post-configuration demos, change management, and structured go-live handover

- Service agreement execution via SignDrive (digital signing)

- Renewals management - zero revenue leakage, proactive expiry tracking

- RFP / RFI / vendor empanelment submissions in coordination with Sales & Legal

- Change requests for existing clients - scope changes, check type additions, platform reconfigs

- AI-driven automation across the onboarding funnel - CRD drafting, config QA, status tracking

- Leading a lean onboarding pod (3 - 6 members) as a player-coach

The AI-first requirement (non-negotiable) :

This is not a role for someone who uses CRM tools as an end-user.

We need someone who has :

- Built workflow automation (n8n, Zapier, HubSpot workflows, or similar)

- Used AI tools to eliminate manual steps - not just talked about it

- Demonstrated measurable throughput gains through automation

- Coached a team to default to automation before asking for more headcount

- If you can't point to a specific process you automated and the outcome it drove - this role is not the right fit.

What we're looking for :

- 8 - 14 years in client onboarding, account management, or B2B operations

- SaaS / HRTech / BFSI / BGV sector experience preferred

- Proven AI-first operator - automation in your hands, not just your vocabulary

- Experience managing service agreements, RFPs, and legal coordination

- Strong platform configuration skills - comfortable in complex SaaS tools

- Team leadership of small, high-output pods (3 - 8 people)

- Based in Gurugram or willing to relocate

How success is measured :

- Time-to-first-case (days from contract to live client)

- Onboarding TAT compression over time

- % of steps automated (trending upward quarter on quarter)

- Renewal rate & zero revenue leakage

- Configuration accuracy (zero-error setups)

- Client CSAT post-onboarding

Why this role is different :

- You won't be managing a 20-person team. You'll be building an onboarding engine where AI and automation do the heavy lifting - and your team focuses only on what machines can't do.

- This is a rare opportunity to redesign how enterprise client onboarding works at scale.