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DVP - Insurance Claims Management (10-20 yrs) The Insurance Customer Experience & Claims Management leader will be responsible for designing and managing the end-to-end claims settlement process in coordination with partner insurance companies. Key Responsibilities - Customer Experience Management: Establish and monitor processes to deliver remarkable claim settlement experiences. - Claims Operations: Coordinate with insurers, TPAs, and internal teams to ensure timely and fair claim resolution. - Process Design: Develop and document workflows for claims handling, escalation, and customer communication. - Regulatory Compliance: Ensure adherence to IRDA guidelines, Motor Vehicle Act provisions, and other applicable regulations. - Data Management: Organize, document, and control both digital and physical claim records. - Stakeholder Engagement: Collaborate with insurance partners, TPAs, and internal departments to resolve issues and enhance service delivery. - Customer Loyalty: Drive initiatives to improve retention, reduce churn, and increase referrals. - Performance Monitoring: Track and report key metrics to management, ensuring continuous improvement. Candidate Profile - Minimum 5 years of experience in insurance claims management. - At least 1 year in a leadership role. - Strong background in insurance operations, underwriting, claims, TPA management, and regulatory compliance. - In-depth understanding of IRDA regulations and Motor Vehicle Act. - LLB or Surveyor License preferred. - Excellent analytical and problem-solving skills. - Strong customer service orientation. - Proficiency in Advanced Excel and business analytical tools. - Ability and willingness to travel. - Bachelor's/Master's degree in a relevant field.

Jaipur

Rajasthan

AU Small Finance Bank - Deputy Vice President - Insurance Claims Management 

Job Description for AU Small Finance Bank - Deputy Vice President - Insurance Claims Management  in AU SMALL FINANCE BANK Limited in  Jaipur Rajasthan for (10-20) years of experience. Apply Now!

AU Small Finance Bank - Deputy Vice President - Insurance Claims Management  | iimjobs.com