Attentive AI - Customer Success Manager

- This Customer Success role at BEAM AI is ideal for engineers, estimators, or project managers from mechanical, civil, electrical, or construction backgrounds who want to transition into a client-facing role.

- Acting as the technical expert, you'll bridge communication between customers and the estimating team while driving adoption and success.

- It's a great opportunity to leverage your technical knowledge, enhance customer relationships, and be part of a dynamic team disrupting the construction software industry.

Responsibilities of the Role:

- Lead and optimize customer onboarding to ensure efficiency and scalability.

- Drive product adoption and usage, enabling customers to realize full value from Beam AI.

- Manage key accounts, strengthen relationships, and proactively address churn risks while driving renewals.

- Represent Beam AI on customer calls, clarifying technical queries and communicating requirements to the estimating team.

- Track and analyze customer success metrics (CSAT, NPS, renewals, churn) to improve outcomes.

- Identify and execute upsell opportunities, acting as a strategic advisor to accounts.

- Foster customer advocacy through case studies, testimonials, and referrals.

Requirements for the Role:

- Degree in Mechanical, Civil, Construction, or Electrical Engineering, or relevant experience in construction sales.

- 3+ years of experience in estimating, project management, or client-facing roles.

- Strong communication and interpersonal skills with a proven ability to build relationships.

- Empathy, tact, and professionalism under pressure.

- Passion for customer success and delivering value.

- Strong analytical and problem-solving abilities.

- Ability to meet deadlines and adapt in a fast-paced, fluid environment.

- Willingness to work in a start-up setting and evening shift (aligned to US business hours).

- Confidence in representing the company on customer calls and explaining technical details clearly.