About Us - Attentive.ai is a leading provider of landscape and property management software powered by cutting-edge Artificial Intelligence (AI). Our software is designed to optimize workflows and help businesses scale up effortlessly in the outdoor services industry. Our Automeasure software caters to landscaping, snow removal, paving maintenance, and facilities maintenance businesses, while our Accelerate software provides end-to-end solutions for all commercial landscape maintenance and construction jobs through automated workflows. Trusted by top US and Canadian sales teams, we are backed by renowned investors such as Sequoia Surge and InfoEdge Ventures. Roles & Responsibilities: - Ensure customers are able to capture full value from the product - Support customer onboarding, training account set-up and first-usage of the product - Track customer behavior via Google Analytics and internal dashboards to identify issues and resolve them early on. - Address queries, resolve customer issues and engage with customers to understand their feedback on the product - Drive retention and reduce churn by identifying account level issues early on and addressing those issues before they escalate - Monitor key product usage metrics for SaaS platform customers - Connect with customers to understand their evolving needs from the product - Make customers aware of resources such as knowledge base articles, tutorials, how-to videos etc. so that they can better use the product - Develop customer support resources - Keep customers updated on upcoming changes to the product and planned product roadmap - features that they may find useful - Support up-selling and cross-selling in the account to drive revenue. Required Skills & Experience - 2+ Years of experience in account management, customer success management (CSM) - Experience in customer-facing roles in B2B companies is preferred; Experience in B2B SaaS is ideal - Strong interpersonal skills, including experience in building strong internal and external relationships - Track record of customer facing roles in a fast-paced dynamic environment is preferred - Ideal candidate should be empathic, display tact and poise under pressure. - Passion for helping customers succeed - Open to start-up and evening shift

Anywhere in India/Multiple Locations

Delhi NCR

Attentive.ai - Customer Success Manager 

Job Description for Attentive.ai - Customer Success Manager  in Attentive OS Pvt Ltd in  Anywhere in India/Multiple Locations Delhi NCR for (2-6) years of experience. Apply Now!