We have an urgent role with a MNC.

We are looking for AVP role into Telecom / Technology / Financial sector

Location - Bangalore

Associate Vice President - Client Account Management Industry Leader (Telecom / Financial Services)

Client Account Managers (CAMs) translate account strategy into reality by navigating the firm, curating and delivering the best of Client's for the client, and leading core account operations to accelerate profitable growth. CAMs are organized by industries and are focused on bringing efficiencies and leading practices to Client's most important clients in these industries. CAMs assist internal leaders in strengthening relationships and expanding services by generating strategic industry, cross-sector, and company level insights to address client issues.

We are seeking a dynamic CAM Industry Leader to lead the Telecom (Telecom) / Financial Services CAM team comprising of ~60 CAMs across US and India. We are seeking a person with 14+ years of experience in account managed, in the Telecom / FS industry. Ideal candidate should have demonstrated strategic leadership of large teams with a track record of enabling growth and value drivers. Candidate should possess account management experience, strong research & analytical skills, along with excellent communication skills.

Work you'll do:

The professional will be expected to a) lead the Telecom / FS CAM team and b) serve as a lead CAM on one or more accounts.

As the Telecom / FS CAM Industry Leader, the professional will strive to create a strong community of industry aligned CAMs with the understanding and capability to drive growth and deliver differentiated value to our clients, client leaders, business leaders, teams, sectors, and key stakeholders across the firm. In particular, the CAM Industry Leader will partner with Client industry leadership to support account growth, identify and roll out leading practices, help build and maintain relationship strategy and drive innovation at our priority clients.

Expectations:

Partner with Business, Industry and Sector Leaders

Business leadership: Understand Client's capabilities and priorities in each industry sector and help our industry/sector and account business leaders drive cross-functional engagement and business with our clients

Industry leadership: Partner with key industry leaders on industry priorities and strategies and build a community of effective CAMs that understand industry trends, have marketplace knowledge and the key client issues within that; collaborate with Industry Chief of Staff on key industry events and initiatives (e.g. Industry Forum, industry learning, industry leader calls, sector leader meetings, etc.)

Account leadership: Build relationships with account partners and other industry aligned account leaders to understand their priorities and shape CAM industry priorities accordingly.

Industry colleagues: Engage with industry marketing, global, client relationship executives (CREs) and sales executives (SEs) communities, knowledge services, etc. to align on strategy and approach, share insights and best practices

Deployment: Understand portfolio and accounts and provide insights to the CAM Resource leader regarding deployment of resources to maximize value for the industry clients

Enhance insights: Provide consistent opportunities for team members to learn industry, sector, and account priorities/strategies; equip our team to become strategic advisors

Develop Our People and Our Community:

(a) Build a high performing community: Bring CAMs together within and across industry teams and facilitate collaboration and best practice sharing. Responsible for talent management of India CAM team members including recruitment, training, performance management and evaluation, talent engagement, rewards and recognition. Promote best practice and knowledge shares among US and USI (US firm's offices in India) team members

Build a team of leaders: Focus on development and leadership opportunities within the Industry and Sector

b) As a CAM on a priority account, the professional will be responsible for partnering with internal account leadership to shape and execute the account strategy which includes developing strategies to build strong relationships with the client, building a cross-functional and global (where appropriate) team to deliver a seamless experience to the client, and taking an active role in managing risk and quality within the account.

The professional will also be expected to develop client facing materials, including presentations, meeting agendas, and proposals. He/should demonstrate strong research, analysis, writing, presentation, and communication skills. The professional will work with the India and US based Telecom / FS CAM colleagues as well as senior leaders from Client's client account teams in the US.

Expectations:

Deliver best in-class account operations services

Client Impact/External Facing Activities: Develop and distribute content on thought leadership, points of view documents, and webinars. Develop and manage distribution tracking systems to ensure measurement against marketing KPIs.

Account Operations/Internal Team Management Activities:

- Develop strategies or solutions specific to account's priorities, pain points, or to develop relationship.

- Conduct company, executive, and industry specific research insights and prepare the account leadership for their client meetings.

- Assist in the development and maintenance of account relationship tools including relationship map, organizational charts and the political balance sheet.

- Gather account financials from project controllers, populate eminence-related information, and update key client developments, including news and quarterly earnings summaries. Help in development and maintenance of SharePoint based team sites and support account-level financial activities.