Role Overview:

This role will ensure seamless management of the end-to-end employee lifecycle, strategic workforce planning, global compliance, and the implementation of data-driven HR practices. The ideal candidate will bring strong operational excellence, strategic foresight, and high-performing, compliant, and engaged workforce.

Key Responsibilities:

1. Employee Lifecycle Management

- Oversee all stages of the employee journey - from pre-onboarding, Pre & Post BGV, onboarding, Exit etc

- Ensure consistent adherence to processes and maintain TAT.

2. Payroll & Benefits Administration

- Execute & Supervise end-to-end payroll processing ensuring accuracy, timeliness, and compliance for India & International Geographies like LATAM, MENA, APAC, etc across all entities of Gupshup

- Design competitive and compliant compensation and benefits structures aligned with business goals.

3. Compliance & Audit

- Ensure adherence to all labor laws, employment regulations, and global statutory requirements.

- Partner with internal and external auditors for periodic HR audits and risk mitigation.

4. Performance Management & Development

- Drive an effective performance management framework linked to business outcomes.

- Facilitate talent calibration, succession planning, and leadership development initiatives.

5. Employee Relations

- Foster a culture of trust, transparency, and accountability through effective employee relations strategies.

- Lead conflict resolution, grievance redressal, and engagement interventions.

- Manage difficult exit conversations with empathy.

6. Global Workforce Management

- Oversee international HR operations ensuring compliance with local labor laws and practices.

- Lead initiatives for workforce planning, mobility, and localization of HR policies across regions.

7. HRMS & Automation

- Drive digital transformation in HR through process automation, self-service tools, and system integration.

- Partner with technology teams to ensure data accuracy, security, and analytics-driven decision-making.

8. Policy, Process & Workflow Management

- Design, update, and govern HR policies, SOPs, and workflows aligned to organizational goals.

- Promote process efficiency and scalability across the HR function.

9. Dashboarding & Analytics

- Develop HR dashboards to provide insights on headcount, attrition, joining etc.

- Leverage analytics to create business impact and predict workforce trends.

10. Statutory Filing & Reporting

- Ensure timely and accurate submission of all statutory filings across multiple jurisdictions.

- Maintain complete documentation for compliance, audits, and management reviews.

Qualifications & Experience:

- Education: MBA or Master's degree in Human Resources or related field.

- Experience: 12-18 years of progressive HR leadership experience, with at least 5 years in a senior management or global HR role.