Position: Associate Director- Customer Success (SaaS) with Fluency in Tamil/Kannada/Malayalam Overall/Total Experience: 8-12 years only Location: Bengaluru/Hyderabad Notice Period Requirement: 45 days (Maximum) - Candidates for Hyderabad / Bengaluru should be fluent in any 1 of the mentioned South Indian language (Tamil, Kannada, Malayalam) Role & Responsibilities: - Build and maintain strong relationships with key stakeholders within assigned high ticket accounts. - Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded. - Develop and execute customer success plans, including onboarding, training, and ongoing support. - Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success. - Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience. - Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities. - Monitor customer health metrics and proactively address any red flags to prevent churn. - Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements. - Stay up-to-date with industry trends and best practices in customer success management. Ideal Candidate: - Strong Customer Success, Large account management Profile - Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment. - Must have 3+ YOE in Team management - Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers, - Must be proficient in CRM and customer success tools - Must be from ERP, RetailTech, LoyaltyTech, OMS (order management system), POS, Logistics, WMS (warehouse management) companies only. No EdTech and HealthTech. - Candidates for Hyderabad / Bengaluru should be fluent in any 1 of the mentioned South Indian language (Tamil, Kannada, Malayalam) - Must have done a full-time MBA or PGDM (not considering online/distance MBA) Preferred (Industry)- Retail, Manufacturing or FMCG

Hyderabad

Bangalore

Associate Director - Customer Success - SaaS 

Job Description for Associate Director - Customer Success - SaaS  in Laksh Consultants in  Hyderabad Bangalore for (8-12) years of experience. Apply Now!