About Ginesys One:

Ginesys One is India's leading omni- retail suite, built by Ginesys- the pioneers behind the country's first integrated retail- specific ERP. Designed to serve both online and offline retail, as well as distribution, Ginesys One is the most comprehensive retail tech solution in India.

Trusted by over 1000+ brands including Manyavar, V- Mart, and Skechers, Ginesys empowers businesses to streamline operations and accelerate growth. With a growing team of 500+ professionals, we are on a mission to transform retail through a unified, cloud- based retail technology platform.

Headquartered in Gurgaon, we maintain a strong pan- India presence with offices in Gurgaon, Kolkata, Bangalore, Hyderabad, Mumbai and Goa, and continue to expand rapidly. Our passion lies in solving the complex challenges of modern retail to deliver a seamless, powerful tech suite.

At the heart of Ginesys is a commitment to building a world- class product suite to deliver exceptional value to our customers. We are proud to be ISO- certified and SOC- compliant, and have been recognized with numerous awards for innovation and customer support.

To learn more, visit: www.ginesys.in

Company Size: Mid- Sized

Working Days: 5 days/week

Role & Responsibilities:

- Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.

- Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.

- Develop and execute customer success plans, including onboarding, training, and ongoing support.

- Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.

- Collaborate with cross- functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.

- Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.

- Monitor customer health metrics and proactively address any red flags to prevent churn.

- Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.

- Stay up- to- date with industry trends and best practices in customer success management.

Ideal Candidate:

- Bachelor's degree in Business Administration, Accounts, or a related field.

- Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.

- Proven track record of managing and retaining high- value customers.

- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.

- Strong problem- solving and analytical skills, with the ability to identify and address customer challenges.

- Self- motivated and results- oriented, with the ability to work independently and as part of a team.

- Proficient in CRM software and other customer success tools.

- Ability to travel as needed to meet with customers.