Associate Director - Customer Success

Ideal Candidate:

- Bachelor's degree in Business Administration, Accounts, or a related field.

- Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.

- Proven track record of managing and retaining high-value customers.

- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.

- Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.

- Self-motivated and results-oriented, with the ability to work independently and as part of a team.

- Proficient in CRM software and other customer success tools.

- Ability to travel as needed to meet with customers.