Associate Director - Customer Success
Posted 1 month ago
Posted 1 month ago
Associate Director - Customer Success
Description:
- Strong Customer Success, Large account management Profile
Mandatory (Experience 1): - Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
Mandatory (Experience 2): - Must have 3+ YOE in Team management
Mandatory (Skills 1): - Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
Mandatory (Skills 2): - Must be proficient in CRM and customer success tools
Mandatory (Company): - B2B SaaS, ERP Role & Responsibilities
- Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
- Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
- Develop and execute customer success plans, including onboarding, training, and ongoing support.
- Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
- Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
- Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
- Monitor customer health metrics and proactively address any red flags to prevent churn.
- Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
- Stay up-to-date with industry trends and best practices in customer success management.
Didn’t find the job appropriate? Report this Job
