Industry background : Candidates strictly from the BPM / BPO / ITES industry

Qualification : Chartered Accountant (CA) with 10+ years of post-qualification experience

- Functional expertise in business finance, FP&A, and commercial finance within a BPM environment

Key Responsibilities:

1. Strategic Business Partnering:

- Collaborate closely with business leaders to align financial goals with strategic priorities.

- Provide actionable, forward-looking insights that influence business direction and growth initiatives.

- Act as a trusted finance advisor to functional heads and senior management.

2. Financial Planning & Strategic Forecasting:

- Lead the development of annual operating plans (AOP), rolling forecasts, and long-range financial models.

- Translate business strategies and operational priorities into quantified financial outcomes.

- Identify financial risks and opportunities, providing mitigation strategies and scenario analysis.

3. Performance Management:

- Monitor key performance indicators (KPIs) across business units and service lines.

- Identify emerging trends, variances, and proactively recommend interventions to improve profitability and operational efficiency.

- Present performance insights to leadership in clear, concise management reviews.

4. Commercial Finance & Growth Enablement:

- Support pricing, deal structuring, and investment decisions through robust financial analysis and modelling.

- Evaluate new business opportunities, strategic initiatives, and M&A activity from a financial viability standpoint.

- Partner with Sales and Business Development teams to build commercial frameworks that drive profitable growth.

5. Client & Service Line Profitability:

- Conduct deep-dive analysis on client-level and service-line margins.

- Recommend strategies to optimise resource allocation, pricing, and cost structures to improve financial returns.

- Build and maintain profitability dashboards at the client and service-line level.

6. Revenue Assurance & Cost Governance:

- Ensure accurate and timely revenue recognition in accordance with applicable accounting standards.

- Drive accountability for cost control across business units and support cost optimisation initiatives.

- Maintain robust controls over cost tracking, accruals, and variance reporting.

7. Data-Driven Decision Support:

- Develop and maintain financial models, dashboards, and management reporting frameworks to support real-time decision-making.

- Leverage BI tools and analytics platforms to enhance financial visibility, transparency, and predictive capability.

- Champion the use of data and automation to improve FP&A efficiency.

8. Month-End Close:

- Coordinate with Financial Controllers and the corporate finance team to ensure accurate and timely month-end close activities.

- Review and validate financial statements, ensuring completeness and accuracy of all accruals and provisions.

9. Financial Governance & Compliance:

- Ensure strict adherence to internal financial controls, accounting standards, and audit requirements.

- Support enterprise risk management and compliance initiatives across the finance function.

- Liaise with internal and external auditors and ensure timely resolution of audit findings.

Minimum Education & Experience:

- Education - Bachelor's degree in Finance, Business, Economics, or a related field. Master's degree or MBA preferred.

- Professional Qualification - Chartered Accountant (CA) is mandatory.

- Experience - 10+ years of relevant experience in business finance and FP&A (range dependent on seniority within the VP band), preferably within BPO / ITES / BPM organisations.

- Industry - Candidates must have direct experience in the BPM industry. Applications from other sectors will not be considered.

Skills & Competencies:

Technical Skills:

- Strong analytical and financial modelling skills (advanced Excel, Power BI / Tableau a plus)

- Deep knowledge of FP&A processes, revenue recognition, and cost governance

- Proficiency in ERP systems (SAP, Oracle, or equivalent)

- Understanding of BPM / BPO contract structures, SLAs, and pricing models

Leadership & Soft Skills:

- Exceptional communication and stakeholder management skills

- Ability to present complex financial data in a clear, compelling manner to non-finance audiences

- Strong problem-solving mindset with a proactive and solution-oriented approach

- High degree of integrity, attention to detail, and commitment to excellence