Assistant Vice President - P&C Domain - Insurance Delivery & Transformation

Role Overview

- We are looking for a seasoned P&C Insurance leader to drive large-scale operations transformation, delivery excellence, and strategic growth initiatives for the US market.

- This role goes beyond transition and focuses on stabilization, scaling, and continuous improvement of broker support operations, while partnering with clients to enhance business outcomes.

Key Responsibilities :

Operations & Delivery Leadership :

- Oversee end-to-end P&C insurance operations delivery across broker support functions.

- Drive operational excellence across pre-placement, placement, and post-placement processes.

- Ensure adherence to SLAs, quality benchmarks, and productivity metrics.

Transformation & Continuous Improvement :

- Lead process transformation initiatives to improve efficiency, turnaround time, and quality.

- Identify and implement automation, standardization, and optimization opportunities.

- Drive a culture of continuous improvement and operational innovation.

Client & Stakeholder Management :

- Act as a key point of contact for senior US stakeholders and clients.

- Build strong relationships and drive client satisfaction and retention.

- Partner with clients to identify value-add opportunities and business improvements.

Strategic Growth & Solutioning :

- Support business growth initiatives, including solution design and client discussions.

- Contribute to RFPs, proposals, and strategic deal support.

- Identify opportunities to expand scope and drive additional revenue streams.

Team Leadership & Governance :

- Lead and manage large teams (100+ FTEs), ensuring performance and engagement.

- Drive governance frameworks, reporting, and performance tracking.

- Mentor and develop leadership pipeline within the team.

Core Requirements :

- 10-15 years of experience in US P&C Insurance operations

- Strong expertise across pre-placement, placement & post-placement

- Experience in operations delivery, transformation, or large-scale programs

- Proven ability to manage large teams (100+ FTEs)

- Strong stakeholder management and client-facing experience

- Excellent analytical, problem-solving, and communication skills

- Lean Six Sigma Green Belt (preferred/mandatory as per requirement)