Presolv360 is an online dispute resolution (ODR) platform that harnesses the power of technology to facilitate quick and effective out-of-court resolution of disputes while drastically reducing the costs and resources involved in resolving them. You can learn more about us here.

The Founders and the team are driven by the vision, digital access to justice for all and are backed by a remarkable set of investors. Presolv360 is empaneled as a Mediation Institution by various Courts in India. Presolv360s advisory council consists of Justice U U Lalit, former Chief Justice of India, Justice B N Srikrishna, former Judge of the Supreme Court of India and Justice K Kannan, former High Court Judge.

Role Overview :

As the Assistant Vice President (Operations) at Presolv360, you will play a pivotal role in driving operational excellence, scaling processes, and delivering seamless dispute resolution experiences on our tech-driven ODR platform. You will lead cross-functional teams across data management, case management, enterprise experience and quality assurance, ensuring high standards of efficiency, accuracy, and stakeholder satisfaction.

The ideal candidate is a strategic thinker with a bias for execution-adept at building scalable systems, streamlining operations, obsessive adherence to timelines and aligning day-to-day workflows with organizational goals. This is a mission-critical leadership role requiring a strong grasp of legal-tech operations, data-driven decision making, and a commitment to service innovation in the justice delivery ecosystem.

We mean it when we say, Presolv360 is yours to build. If this sounds interesting to you, we would love to have you read on :

Key responsibilities :

- Lead End-to-End Operations : Oversee the full dispute resolution cycle ensuring quality and adherence to timelines.

- Drive Process Excellence : Build and enforce scalable SOPs; monitor daily / monthly targets and streamline workflows for efficiency and consistency.

- Cross-Functional Coordination : Collaborate closely with internal teams (Legal, Communications, Key Accounts and Finance) and external stakeholders (enterprise users, arbitrators, vendors) for smooth case flow.

- Automation & Systems : Identify process gaps and drive automation; work with Tech / Product teams to develop tools and dashboards for performance tracking.

- User-centric Approach : Ensure user satisfaction and retention, source constructive feedback, understand user challenges, gain insights, suggest product and operational process improvements;

- Vendor & Case Management : Develop smart case allocation strategies to vendors, manage those relationships, and ensure continuity in service delivery.

- Team Leadership : Lead and mentor a high-performance ops team; define KPIs, drive accountability, and foster a culture of ownership and agility.

- Reporting & Compliance : Ensure timely MIS reporting, billing coordination with Finance, and continuous performance improvement using data insights.

- Escalations : Take ownership of complex or escalated enterprise concerns, working proactively to ensure resolution and satisfaction.

Skills/Qualifications :

- Masters degree in business administration, operations management or a related field from a reputed institute;

- PQE of 10+ years in complex, high-volume operations, preferably in a startup or high-growth company;

- Experience in legal / financial services / fintech / insurance industry is preferred;

- Demonstrable knowledge and experience of people management;

- Strong analytical, process design, and systems thinking capabilities.

- Hands-on experience in process automation tools, dashboards, and MIS reporting.

- Strong leadership and planning skills and excellent interpersonal, verbal and written communication skills;

- Ability to design and implement systems that scale with speed and precision;

- Ability to work in an environment with multiple priorities;

- Meticulous with attention to detail;

- Advanced proficiency in MS Office;

- Passionate, enterprising, resilient, persevering and a never give up attitude;

- Going beyond the call of duty, willingness to learn and take initiative.

What Youll Gain :

- An opportunity to shape the operational backbone of a fast-growing legal-tech company.

- Work with visionary founders and a passionate team driving access to justice at scale.

- A platform to innovate and lead in one of the most disruptive spaces in the legal and financial services ecosystem.

Presolv360's Commitment to Diversity :

Presolv360 is proud to be an equal opportunity employer. We celebrate different experiences, and we are committed to diversity, equity, and inclusion at all levels of the company

Our Values :

Our team embodies our eight core principles and if these principles speak to you we would love to talk with you

- Mission Driven : We will passionately apply ourselves to serving our stakeholders, knowing if we create value for them, value will flow to our company

- Extreme Ownership : We think and act like owners. Our focus is on building long-term value, not scoring short-term marks

- Boldness : We want to revolutionize. Make a difference. We would rather fail at something meaningful than succeed at something trivial

- Creating our own luck : The best way to make progress is to act

- Economical : Efficiency is important, and we consider both the costs and benefits of our actions

Team-oriented :

- In working together, we maintain a low ego, make everyone feel welcome, assume good intent, trust one another, and seek out different perspectives.

- We empower our teammates to be at their best. We believe in the principle support each other to grow together

Challenged, but not overwhelmed :

- We are curious people and learning is our second name.

- Growth happens outside our comfort zone.

- We achieve our potential through consistent, manageable growth

Integrity :

- We do the right thing. When we make mistakes, we own and correct them.

- Everyone can count on us to act according to our values, beliefs, and principles we state we hold.

- This trust must never be broken.

- Remember, we are not in the business of disputes.

- We are in the business of trust

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