Assistant Vice President - IT Operations - Infrastructure

Assistant Vice President - IT Operations to lead and manage our global IT operations team

- Expertise in IT infrastructure management (both cloud and on-premise), IT security, and operations for IT/ITES & BPO specific industries.

- Candidate will be responsible for overseeing the design, implementation, and maintenance of the organization's IT infrastructure.

- This includes data centres, networks, servers, storage, cloud platforms, and end-user computing.

- IT infrastructure management (both cloud and on-premise), IT security, and operations for IT/ITES & BPO specific industries.

- Experience: 18 yrs to 25 yrs

- Relevant experience - 10yrs+ as a IT Operations Leader in a Software/BPO company

Education : B.E/BTech

- Strong understanding of data governance and IP protection for KPO operations.

- Strong experience with Cloud & on premise server Infrastructure.

- Competencies -Technical / Functional :

1. Infrastructure Architecture & Design :

- Expertise in designing scalable, secure, and resilient IT infrastructure.

- Strong understanding of enterprise architecture frameworks.

2. Cloud Technologies :

- Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.

- Knowledge of cloud migration strategies, hybrid cloud setups, and cost optimization.

3. Network & Security :

- Proficiency in LAN/WAN, VPN, firewalls, load balancers, and network monitoring tools.

- Familiarity with network security protocols, intrusion detection/prevention systems, and zero-trust architecture.

4. Data Center & Server Management :

- Experience with virtualization (VMware, Hyper-V), server provisioning, and storage solutions (SAN/NAS).

- Knowledge of high availability, disaster recovery, and backup strategies.

5. Monitoring & Automation :

- Proficiency in infrastructure monitoring tools (e.g., SolarWinds, Nagios)

- Experience with automation tools (e.g., Ansible, Terraform, PowerShell, Python scripting)

6. IT Service Management (ITSM) :

- Strong understanding of ITIL processes including incident, problem, change, and asset management.

- Experience with ITSM platforms

7. End-User Computing :

- Oversight of desktop support, endpoint management, and VDI solutions.

- Familiarity with MDM tools and remote support technologies.

8. Compliance & Governance :

- Knowledge of regulatory frameworks (e.g., ISO 27001, GDPR).

- Ability to implement and audit infrastructure controls and policies.

9. Capacity Planning & Performance Tuning :

- Skills in forecasting infrastructure needs and optimizing system performance.

10. Disaster Recovery & Business Continuity :

- Experience in designing and testing DR/BCP plans across critical systems.