Description:

Title: AVP - Digital Transformation ( Sales Operations Process & Analytics) - BPO / ITeS / KPO

Location: Bangalore

Role & Responsibilities:

- Lead strategic, transformational projects aimed at delivering measurable improvements in business outcomes through operational and technological excellence ( for Sales Operations)

- Manage the complete project lifecyclefrom inception to executionensuring the successful integration of technology and functional delivery, aligned with stakeholder expectations.

- Define and drive solution strategy, evaluating scalability, fit, and replicability across multiple workstreams and functional areas to ensure long-term impact.

- Collaborate with global, cross-functional, and specialized teams to achieve shared goals and deliver best-in-class outcomes for clients.

- Own key project components, including staffing, financials, timelines, and milestone tracking, ensuring seamless execution within defined parameters.

- Engage and communicate effectively with senior client stakeholders and Organisations leadership to provide updates, flag risks, and secure ongoing buy-in.

- Continuously explore innovative approaches and emerging technologies, including automation and AI, to maximize value creation and return on investment.

- Actively lead process improvement and reimagination efforts, leveraging technology to enhance efficiency, productivity, and customer experience.

- Develop and adapt new solutions, using existing methods and frameworks where applicable to meet evolving business needs.

- Monitor and manage team performance, ensuring high-quality outcomes aligned with defined KPIs and service levels.

- Conduct regular one-on-one conversations with team members to provide coaching, performance feedback, training support, and career development guidance.

- Foster a culture of continuous improvement by providing and seeking actionable feedback in all interactions.

- Ensure alignment with strategic direction set by senior leadership and translate those goals into actionable initiatives within your team.

- Interact regularly with offering leads, peers, and client stakeholders, ensuring effective collaboration and relationship management.

Educational Qualification / Work Experience & Skills:

- PG / Graduate with min 13+years of experience into Process Excellence / Business Excellence / Business Transformation ( Six Sigma Yellow / Black Belt Cerified)

- Sales Operations Functional Expertise: Deep understanding of end-to-end sales lifecycle processes including Sales Support, Pricing & Quoting, Bid & Proposal Management, Contract Lifecycle, Order Management, and Incentives.

- Sales Transformation Experience: Proven experience in leading or supporting large-scale sales operations transformation projectspreferably for external clientswith a focus on process standardization, consolidation, and operating model redesign.

- Technology & Automation Proficiency: Familiarity with CRM (e.g., Salesforce), CPQ tools, workflow automation, RPA platforms, and AI / GenAI / Agentic AI solutions to streamline operations and enhance productivity.

- Analytical & Data-Driven Mindset: Strong skills in data analysis, business intelligence, and visualization using tools like Power BI, Tableau, or equivalent. Ability to generate actionable insights and drive decision-making.

- Stakeholder Management

- Consulting & Communication Skills