Key Responsibilities:

Account & Delivery Leadership:

- Own end-to-end delivery for one automotive customer.

- Ensure successful execution of fixed-price, managed services, and T&M engagements.

- Drive delivery governance, quality assurance, and operational excellence across programs.

- Provide executive-level oversight for project schedules, budgets, risks, and dependencies.

- Act as the primary escalation point for delivery-related issues.

Fixed-Price Program Management:

- Lead estimation reviews, solution validation, and delivery planning for fixed-price opportunities.

- Monitor project profitability, effort consumption, scope management, and change requests.

- Ensure delivery commitments are met without schedule slippage or cost overruns.

- Establish proactive risk mitigation plans to protect project margins.

- Drive continuous improvement of delivery processes and governance practices.

Customer Relationship Management:

- Build and maintain strong relationships with business and technology leaders within automotive client organizations.

- Conduct executive governance reviews, steering committees, and QBRs.

- Act as a trusted advisor on technology transformation initiatives.

- Drive customer satisfaction and long-term account growth.

Financial Management:

- Own account P&L, revenue, margin, and utilization targets.

- Manage forecasting, budgeting, and financial performance of the account.

- Identify opportunities for efficiency improvements and automation-led cost optimization.

- Ensure healthy project margins through disciplined delivery management.

Business Growth & Presales Support:

- Partner with Client Partners and Sales teams to identify growth opportunities.

- Support RFPs, solution reviews, estimations, and customer presentations.

- Contribute to account expansion through proactive proposals and transformation roadmaps.

- Drive mining and cross-selling opportunities within existing accounts.

Experience:

- 18+ years of IT services experience.

- Proven experience managing large and complex fixed-price programs.

- Demonstrated success leading large fixed-price application development and transformation programs.

- Strong experience in global delivery models and offshore-onsite engagement structures.

- Experience managing account P&L and delivery teams of 200+ resources preferred.