Job Title: AVP BPO (Call Centre) Operations Logistics Process Location: Noida Department: AVP Operations Reports To: Delivery Head Type: Full-time Job Summary: We are seeking a dynamic and experienced AVP Operations Logistics to oversee and drive logistics-related operations in our BPO environment. The ideal candidate will have strong leadership skills, a solid background in supply chain/logistics processes, and a proven track record in managing high-performance teams in a BPO setup. This role will be critical in ensuring service delivery excellence, process optimization, and meeting SLAs for our logistics clients. Key Responsibilities: - Manage day-to-day logistics BPO operations, ensuring adherence to KPIs and SLAs. - Lead, coach, and motivate a team of supervisors, team leads, and agents across various shifts. - Oversee logistics processes such as order fulfilment, shipment tracking, returns, last-mile delivery coordination, and warehouse support. - Collaborate with clients to understand business requirements, implement process improvements, and enhance customer satisfaction. - Monitor real-time performance metrics and initiate corrective actions as needed. - Drive continuous improvement initiatives using Lean, Six Sigma, or similar methodologies. - Prepare regular reports, dashboards, and insights for internal and client stakeholders. - Manage staffing, scheduling, and workforce planning to ensure coverage and productivity. - Ensure compliance with data security, confidentiality, and industry standards. - Handle escalations, risk management, and problem resolution in a timely and professional manner. Required Qualifications: - Bachelors degree in business, Logistics, Supply Chain Management, or a related field. - Minimum 10+ years of experience in BPO operations, with at least 5+ years in a logistics-related account or process. - Strong understanding of logistics and supply chain processes, including transportation, warehousing, and customer service. - Experience in managing large teams in a fast-paced, metrics-driven environment. - Excellent communication, analytical, and interpersonal skills. - Proficiency in logistics software/tools and BPO CRM platforms. - Ability to work flexible hours, including night shifts, weekends, and holidays, as required by client operations. Preferred Qualifications: - Certification in Lean, Six Sigma Black belt and Project Management. - Experience working with international clients or in a global logistics environment. - Knowledge of tools like SAP, Oracle SCM, or WMS platforms. What We Offer: - Competitive salary and performance-based incentives - Health and wellness benefits - Opportunities for career advancement and professional development - Dynamic and inclusive work environment

Noida

Assistant Vice President - BPO Operations - Logistics Process 

Job Description for Assistant Vice President - BPO Operations - Logistics Process  in Maxonic Consulting Pvt Ltd in  Noida for (10-15) years of experience. Apply Now!