The Assistant Vice President (AVP) Billing will be responsible for leading and managing the end-to-end billing operations function, ensuring accurate, timely, and compliant invoicing processes across the organization. The role requires strong leadership capabilities, operational excellence, process optimization expertise, and the ability to collaborate with finance, operations, compliance, technology, and client servicing teams.

The AVP will drive billing strategy, implement process improvements, ensure regulatory compliance, enhance customer experience, and establish robust controls to support business growth while maintaining operational efficiency.

Key Responsibilities :

1. Billing Operations Management :

- Lead and oversee the complete billing lifecycle, including invoice generation, validation, approvals, dispatch, and reconciliation.

- Ensure accurate and timely billing of clients across products, services, and business segments.

- Monitor billing performance metrics and service-level agreements (SLAs).

- Develop and implement billing policies, procedures, and operational frameworks.

- Ensure seamless coordination with finance and accounting teams for revenue recognition and collections.

2. Process Improvement & Automation :

- Identify opportunities to improve billing efficiency and reduce operational risks.

- Drive automation initiatives to streamline billing workflows and minimize manual interventions.

- Collaborate with technology teams for system enhancements, integrations, and process digitization.

- Implement best practices for billing governance and operational excellence.

3. Financial Control & Compliance :

- Ensure adherence to internal controls, regulatory requirements, and company policies.

- Conduct periodic audits and reviews of billing processes.

- Monitor billing accuracy and investigate discrepancies, exceptions, and disputes.

- Ensure compliance with applicable taxation, invoicing regulations, and financial reporting standards.

4. Stakeholder Management :

- Partner with business leaders, operations teams, client servicing teams, and finance stakeholders.

- Act as a key escalation point for complex billing issues and client concerns.

- Collaborate with senior leadership to align billing operations with business objectives.

- Support client onboarding and contract implementation from a billing perspective.

5. Team Leadership & Development :

- Lead, mentor, and develop high-performing billing and operations teams.

- Establish performance goals, KPIs, and development plans.

- Foster a culture of accountability, continuous improvement, and customer focus.

- Drive workforce planning and resource optimization initiatives.

6. Reporting & Analytics :

- Prepare and present billing performance reports, dashboards, and management insights.

- Analyze billing trends, revenue leakage risks, and operational bottlenecks.

- Provide recommendations to improve profitability, efficiency, and customer satisfaction.

- Support budgeting, forecasting, and financial planning activities.

7. Risk Management :

- Identify operational risks within billing processes and implement mitigation strategies.

- Ensure proper documentation and maintenance of billing controls.

- Drive business continuity and operational resilience initiatives.

Required Qualifications :

1. Education :

- MBA (Finance), CA, CMA, CPA, or equivalent professional qualification preferred.

2. Experience :

- 10-15+ years of experience in Billing Operations, Revenue Operations, Finance Operations, or Shared Services.

- Minimum 5+ years of leadership experience managing large billing teams.

- Experience within BFSI, Financial Services, Investment Management, Asset Management, Banking, or Capital Markets preferred.

- Proven experience in process transformation, automation, and operational excellence initiatives.