Assistant Manager/Manager/Senior Manager - Key Account Manager - Mid-Market - Telecom/Technology Domain

Job Title : Account Manager

Job Level : AM / Manager / Sr.Manager

Function : Sales

Location : Mumbai, Malad

Reporting to : Business Manager

Educational Level : MBA or equivalent

Working Experience Preferred: 4+ years of B2B Sales Experience in Telecom/Technology domain Dimensions

Job Description

Responsible for end-to-end telecom & connectivity needs of a set of 50-60 accounts in the Mid-Market / Corporate segment within a defined geography. Ensures achievement of the Sales & Revenue targets, by selling Data, Voice, VAS and new product solutions.

Deliverables (Maximum 5-6 key responsibilities)

- Build strategic relationship with key decision makers in the accounts - Middle and Senior management, including CXOs

- Driving revenue enhancement in the accounts (both Data and Voice) though effective account management, along-with retention of the existing revenue

- Augment solution selling, and drive new product penetration in emerging markets

- Co-ordinate with the cross functional teams, both internally (BSG, CE, Networks, etc) and externally (Partners, Vendors, Clients, etc) to ensure business target achievements and meeting customer expectations on service delivery.

- Ensure the account business target achievement on: Order booking, Revenues, Collections, New Account identification and Churn control

Major Challenges:

- To work in alignment with processes on Data and Voice

- To work on retention of existing revenue as well and grow new products.

- Account Penetration & Product Penetration

Prime: Final Decision Making authority, accountable to the Management

Shared: Decisions reached jointly with peers on a collective basis

Contributory: Makes a major contribution to a decision or policy judgment reached by others

Demonstrate (Key competencies)

- Understanding of technology

- Customer Service Orientation

- Key Account Planning & Management

- Executive Presence - ability to handle CXO discussions

- Commercial Acumen

- Ability to devise creative ideas to attract the target customer's attention

- Regular Follow -up