Assistant Director - Workforce Management & Analytics

About:

- Lead the strategic planning and execution of workforce management

- At least 10 years in Workforce management & Analytics

- Experience on Workforce planning, forecasting and scheduling

- Develop short-term and long-term capacity plans based on business objectives.

- Provide actionable insights to improve forecast accuracy and workforce efficiency.

- Maintain and utilize Workforce Management software

- Configure system modules to meet business needs, integrating scheduling, training, and automation

- Provide feedback to optimization teams to enhance workforce productivity and reduce inefficiencies

- Present data insights to senior leadership to support strategic decisions

- Formulate mathematical or simulation models to address workforce challenges, incorporating variables, constraints, alternatives, and conflicting objectives

- Define data requirements and gather relevant information, applying statistical tests and sound judgment to validate inputs

- Evaluate data quality and ensure integrity in decision-making processes

- Apply mathematical principles and statistical approaches to solve operational problems

- Hands on experience of analytical tools & languages like R, Power BI, Advance Excel SQL