Job Type: Full Time

Mode: Work from office

- Redefining the global e-commerce landscape! Join us as we revolutionize D2C brand delivery on global e-commerce marketplaces.

- We're on track to becoming a $1Bn company by 2025, and we need a dynamic Key Account Manager to drive our success! We are seeking an ambitious Key Accounts Manager person for managing product listings, promotional campaigns, and online store operations.

- Our e-commerce operations role will feel like navigating a bustling marketplace where every day brings new challenges and opportunities.

- It's about leading strategic initiatives, optimizing sales channels, managing budgets, and analyzing data to drive growth.

- You'll collaborate across teams, stay ahead with industry trends, and ensure seamless operations.

- It's dynamic, fast-paced, and rewarding-a chance to innovate and make a real impact in the evolving world of e-commerce.

- We want someone who loves the dynamic world of e-commerce, wakes up every morning excited to interact with clients, and is not shy about picking up the phone for a chat.

Key Responsibilities:

Account Management:

- Develop and maintain strong relationships with assigned accounts or clients, serving as the main point of contact for all account-related matters and inquiries.

Strategic Planning:

- Collaborate with clients to align business objectives with company products or services through strategic e-commerce planning.

Sales and Revenue Generation:

- Drive sales growth through upselling, cross-selling, and promoting additional products or services.

- Negotiate for better deals, Discounts and Higher Marketing Spends to drive growth.

Promotions Campaign Management:

- Plan and execute marketing campaigns and promotions in collaboration with clients.

- Monitor campaign performance and provide recommendations.

Data Analysis and Reporting:

- Utilize analytics tools to track sales performance, customer behaviour, and market trends.

- Prepare regular reports and presentations for clients and internal stakeholders.

Collaboration and Coordination:

- Work closely with internal teams such as Advertisement, and Supply Chain to ensure seamless execution of client strategies.

- Coordinate product launches, inventory management, and fulfilment to meet client expectations.

Customer Relationship Management (CRM):

- Maintain accurate records and ensure all client interactions are documented.

- Address client issues promptly and effectively to maintain high levels of customer satisfaction.

Market and Competitor Analysis:

- Stay informed about industry trends, competitor activities, and market developments.

- Use in sights to identify new business opportunities and potential threats.

- You will fit into this role if you have 2+ years of experience on Amazon marketplace.

- Have 2+ years of experience managing client relationships and delivering exceptional customer service.

- Experience in handling FMCG and CPG brands is required, with a preference for those in the healthcare, wellness, and beauty sectors.

- Are Passionate about operations excellence

- Dive head first into ownership.

- Have an entrepreneurship mindset.

- Have experience in partnering with large brands- maintaining relationships with multiple stakeholders.

- Have experience working in the e-commerce ecosystem.