Position: Key Account Manager

Job Location: Gurgaon/ Bangalore

Work Experience: 2 - 4 Years

Email ID: hr@antino.com

About Antino:

With the intention and conviction of emerging as an unparalleled IT Digital Transformation Services platform, we at Antino Labs are known for providing impeccable software services using cutting edge technology across the globe. Without ever compromising with the quality of our output and bringing talent and diligence on a common platform, we have been noticed for our efficiency and reliability. With dynamic exposure to the industry, we believe in refining and redefining our standard according to the changes in the market's requirement. Our multiple years of experience in the industry has enabled us to register our global presence. Presently, our branch offices are in Bangalore, UK, Dubai, Canada, and the US. In the coming years, we envisage more expansion to emerge as a global IT Service Provider.

Antino website - https://www.antino.com/

Linkedin profile - https://www.linkedin.com/company/antino-labs/mycompany/

Role Overview:

As a Key Account Manager at Antino, you will manage, nurture, and scale relationships with our strategic enterprise clients. You will act as the trusted bridge between client executive leadership and internal delivery/engineering teams, driving long-term account growth, client retention, and upsell/cross-sell opportunities across software and AI engineering services.

Key Responsibilities:

- Strategic Account Growth & Revenue: Own the account expansion roadmap, driving ARR growth through strategic upselling and cross-selling of engineering capabilities, AI/ML integrations, and digital transformation services.

- Executive Relationship Management: Serve as the primary point of contact for CXOs, VPs of Engineering, and Product Heads. Build high-trust, consultative partnerships aligned with clients' technical and business goals.

- Delivery & Operations Alignment: Collaborate closely with Project Managers, Tech Leads, and Solution Architects to ensure on-time, high-quality project delivery matching SLA standards.

- Quarterly Business Reviews (QBRs): Prepare and lead quarterly account reviews, demonstrating product value, tracking health metrics, and identifying new technical requirements.

- Escalation & Risk Management: Proactively identify project risks or bottlenecks, acting as the primary point of escalation to resolve operational issues swiftly.

- Contract Renewal & Commercials: Manage contract renewals, SOW executions, rate negotiations, and financial forecasting for assigned key accounts.

Requirements & Qualifications:

- Experience: 2 - 4 years of experience in Key Account Management, Technical Client Success, or Business Development within IT Services, Software Consulting, or SaaS environments.

- Domain Knowledge: Strong grasp of custom software development, cloud infrastructure, AI/ML capabilities, and modern tech stacks.

- Commercial Acumen: Track record of owning enterprise revenue targets, managing account health, and negotiating SOWs/contracts.

- Communication: Exceptional verbal, written, and executive presentation skills.

- Problem Solving: Proven ability to manage multi-stakeholder conflicts, technical delivery challenges, and changing priorities.

- Education: Bachelor's degree in Engineering, Computer Science, Business Administration, or a related field (MBA is a plus).

Preferred Attributes:

- Prior experience working in fast-paced product engineering agencies or AI-focused tech firms.

- Familiarity with CRM tools (HubSpot, Salesforce) and project management platforms (Jira, Confluence).

Benefits:

- Competitive salary

- Health insurance

- Flexible work hours

- Professional development opportunities

- Friendly and collaborative work environment