Anakin - Director - Client Services

Description: Job Description: Director Account Growth.

Location: Bangalore, India (In-office, Monday to Friday).

The Opportunity:

As an Account Growth Leader, you will own the strategy and execution for driving revenue expansion and retention across key customer accounts.

This senior role requires a blend of strategic thinking, customer advocacy, and business acumen to unlock growth opportunities while minimizing churn.

You will serve as a trusted advisor to clients, ensuring they realize maximum value from our solutions, and as a growth catalyst for the business by identifying and capturing opportunities to expand partnerships.

Key Responsibilities:

Account Expansion & Revenue Growth:

- Develop and execute growth strategies for strategic accounts, driving upsell, cross-sell, and renewals.

- Partner with Sales and Product teams to design tailored solutions that align with customer priorities and business outcomes.

- Build multi-threaded relationships across client organizations to identify new growth avenues.

Retention & Churn Prevention:

- Own account health metrics, forecasting renewals and proactively addressing risks to prevent attrition.

- Create and implement account retention playbooks, ensuring consistent engagement and value delivery.

- Act swiftly on early warning signals to protect revenue and maintain long-term relationships.

Strategic Account Leadership:

- Serve as the executive point of contact for senior client stakeholders, establishing trust and thought leadership.

- Lead quarterly and annual business reviews (QBRs/ABRs), driving alignment on joint success plans and measurable outcomes.

- Champion the customers voice internally, influencing product development and service improvements.

Insights & Reporting:

- Analyze account performance, revenue trends, and growth opportunities, presenting actionable insights to leadership.

- Monitor churn drivers and expansion levers, translating insights into strategic account plans.

- Share success stories and best practices to scale account growth programs across the portfolio.

Qualifications & Skills:

- 10+ years in account management, customer success, or business development, with a proven track record of driving growth in enterprise accounts.

- Strong commercial mindset with expertise in renewals, upsell, cross-sell, and churn reduction strategies.

- Ability to engage and influence C-level executives as a trusted advisor.

- Exceptional relationship-building and negotiation skills.

- Strong analytical and strategic planning skills, with the ability to turn insights into action.

- Comfortable working cross-functionally with Sales, Marketing, Product, and Delivery teams.