Anakin - Associate Director - Account Management

Role Brief:

- We are seeking an experienced account manager to manage high-value accounts in the US and Europe, focusing on driving revenue growth and ensuring customer satisfaction.

- You will manage relationships with senior stakeholders, navigate complex product offerings, and drive sales growth by upselling and cross-selling within existing accounts.

Responsibilities:

- Account Management: Build and manage relationships with high-value clients, understanding their needs and ensuring their satisfaction.

- You will be managing high-value deals accounts and execute sales strategies to expand account revenue.

- Revenue Growth: Drive month-on-month sales growth of at least 5% or quarterly growth of 15% through proactive account management, upselling, and cross-selling opportunities.

- Stakeholder Management: Serve as the primary point of contact for senior customer stakeholders, including executives, and foster long-term, trusted partnerships.

- Sales Strategy: Develop and execute account strategies that focus on expanding revenue within existing accounts, ensuring sustainable growth.

- Product Knowledge: Gain a deep understanding of our complex product & contracts and communicate technical aspects to both CX and technical teams in a clear and concise manner.

- Solution Selling: Understand customer business challenges, align product capabilities to solve them, and drive tailored solutions that meet customer needs.

- Cross-functional Collaboration: Collaborate with sales, customer success, product, and tech teams to ensure seamless execution and customer satisfaction.

- 8- 12 years of work experience in Account management, handling high-value accounts.