Job/Soft skill training

Health insurance

Office cab/shuttle

Cafeteria

Free meal

Professional degree assistance

Child care facility

International/On-site exposure

Office gym

Gifts on festivals

Annual leaves

Joining goodies

Rewards & recognition

Annual health checkup

WFH setup

Joining bonus

Recreational activities

Mobile bill reimbursements

Life insurance

Maternity leaves

Performance bonus

Mental health wellbeing

Retirement benefits

Paternity leaves

Amazon Development Centre India Reviews by Employees

Customer Service Associate

Customer Service Executive

Transaction Risk Investigator

Associate

Customer Care Executive

Senior Associate

Process Associate

Customer Support Associate

Quality Specialist

Ml Data Associate

HR Assistant

Catalog Associate

Ml Data Associate 1

Customer Support Executive

Quality Analyst

Seller Support Associate

Team Manager

Investigation Specialist

Transportation Specialist

CS Associate

Data Associate

Resolution Specialist

Operations Manager

Senior Product Compliance Associate

Catalogue Specialist

Digital Associate

sds associate

Machine Learning Data Associate

Financial Analyst

Selling Partner Support Associate

HR Associate

Virtual Customer Support Associate

Senior Catalog Associate

Quality Service Associate

Program Manager

Catalog Lead

Manager

Vcs Associate

Senior Executive

C.S.A

Senior Customer Service Associate

Senior Seller Support Associate

Data Analyst

Test Associate

Team Lead

Digital Content Associate

Senior Finops Analyst

Customer Service Representative

Quality Associate

Sr. Compliance Associate

Software Developer

Business Analyst

Ml Data Associate 2

Selling Partner Support

Device Associate

Senior Financial Analyst

ERC Associate

Team Manager Operations

Information Technology Support Engineer

HR Executive

Finops Analyst

Content Reviewer

Technical Support Associate

QA Engineer

Senior Process Associate

Data Entry Operator

Automation Analyst

Retail Process Associate

Senior Quality Service Associate

Risk Investigator

Assistant Manager

Tron Analyst

Business Operations Specialist

Chat Support Executive

Analyst

Risk Analyst

Customer Associate

Retail Associate

Operations Associate

Technical Support Engineer

Senior HR Associate

Senior Quality Associate

Senior Analyst

Process Specialist

Senior Customer Service Executive

Senior Associate Operations

Accounts Manager

Softwaretest Engineer

Operations Executive

Executive

Technical Support Executive

Supervisor

Computer Operator

Account Assistant

HR Specialist

Software Engineer

3D Artist

Team Lead Operations

Virtual Assistant

Senior Program Manager  Amazon Seller Support's India Operating Unit is seeking an experienced Project Manager with strong Business Analyst background to join the team. The successful candidate will be a key member of the WW Amazon SeSu team and will be responsible for delivering strategic quality projects that will directly impact the seller and associate experience. You must be a tenacious Project manager who has owned and taken full responsibility for the delivery of complex simultaneous projects, preferable within the customer service content space. You will be comfortable in a fast-paced multi-tasked environment, with ability to scope, schedule, manage and drive the projects to completion.   Key Responsibilities:  Communicate project status to Seller Support leadership, business and operations - management, providing useful and timely reports  Recognize and pursue opportunities for improvements in process and efficiencies, collaborating with Seller Experience and Operations teams  Collaborate with other worldwide Seller Support and technical teams to continuously innovate and redesign all seller-facing documentation, to facilitate more customer self-service activity and to cater for cultural seller needs.  Lead and manage the planning and implementation of the project or projects you are assigned to.  Define and document the scope, goals and deliverables of the project and get approval and agreement on them  Define the project tasks and resource requirements needed to deliver to your project  Create, communicate and manage the schedule to deliver and work with cross functional teams to secure the relevant resources.  Monitor and track the project deliverables and project progress.  Manage risks, resolve issues and initiating corrective action as appropriate.  Stakeholder management and project progress reporting  End to end responsibility for ensuring a quality delivery that meets internal customer expectations  Produce and analyze metrics using SQL queries and MS Excel, and use the results to drive improvements to the overall seller experience  2. Basic Qualifications  Proven ability to comfortably define the scope and plan accordingly for the project  Excellent communicator both verbally and written with an ability to communicate with all levels in the organization (technical, business, executive)  Planning and organizing  Ability to stay focused and keep up with our continuous and fast-paced growth  Technically savvy with a good technical aptitude of SQL and databases/DW  Ability to deep dive and quickly gain a deep understanding of the processes that are underpinning the projects  Good decision maker who proactively makes the right decisions, but knows how to systematically escalate problems to get support where needed  Think and act both strategically and tactically and good problem solver  On a personal level you should be a great team player, adaptable and dependable  3. Preferred Qualifications  Bachelor's Degree Educated in Business, Business Information Systems, Computer Science or equivalent  Strong team player and people leadership skills including remote management  Must have significant proven experience in Project Management  Must have solid experience in working in a Customer Service Environment  Must have proven working knowledge of Six Sigma tools and Lean techniques  Fluent English and Hindi would be desirable -- spoken, reading and written.  Working experience with mobile devices a distinct advantage  Availability to travel internationally in Europe and North America  Proven track record in the delivery of large scale complex cross-functional projects.  PMP certified or equivalent project management certification a distinct advantage

Bangalore

Amazon - Senior Program Manager - Quality - Seller Support Operating Unit 

Job Description for Amazon - Senior Program Manager - Quality - Seller Support Operating Unit  in Amazon in  Bangalore for (12-15) years of experience. Apply Now!

Amazon - Senior Program Manager - Quality - Seller Support Operating Unit  | iimjobs.com