Digital Transformation Lead Strategic Skills (Proficient Level) : - Understand our customer priorities, can translate them into digital transformation road map and contribute to meet customer commitments to drive value and outcome - Skilled enough to adopt different levers of transformation to deliver outcome Core Skills (Expert / Advanced Level) : - Ability to understand RCM/HIM business processes in detail, identify process specific challenges and redundancies and list down opportunities to drive end to end process improvement leveraging process excellence, automation, and analytics solutions - Capable to understand key metrics in various level customer / business process / Operations Support functions/ Project /Program and identify critical metrics for transformation initiatives. - Strong hands-on expertise in preparing process mapping / value stream mapping using various BPM / Microsoft tools and perform deep dive analysis on process metrics, nuances. - Strong voice/contact center transformation experience covering both technical / process aspects (IB/OB) is additional benefit - Knowledge on modern telephony systems and call management software design / development / deployment - Proficient in writing excellent business case, project design, solution design documents etc. - Generate and interpret data in operational / financial terms to take critical decisions - Familiar with process disaggregation framework and calculate automation potential and $ benefits , soft benefits, ROI etc. - Develop project plans, milestones, KPIs, and strong define success criterions to assess results - Work with senior leadership / business leaders/ Agile development, DevOps teams - Strong communication and presentation skills Skills (Intermediate / Proficient Level) : - Work with technical teams and throughout solution development life cycle to translate business requirements into technical document for engineering - Understands and has worked across automation, analytical tools, AI platforms to conceptualize intelligent automation solutions using RPA, AI, ML, NLP, Chat bots, AWS, Azure, API micro services, interoperable cloud solutions. Qualifications : - Overall, 15+ years of experience and 6-8 years of relevant experience in driving process improvement, transformation projects in HIM / RCM provider processes. - Certifications from reputed institute - PMP / PRINCE2 / Scrum master or other equivalent - Agile trained and certified - Lean Six Sigma green belt / black belt from reputed institute - Desirable to have technical certifications in Digital Transformation, UiPath, Automation Anywhere, AWS, Azure, GCP etc. - Desirable to have experience in supporting large RFPs transition & solutions

Chennai

AGS Health - Lead - Digital Transformation 

Job Description for AGS Health - Lead - Digital Transformation  in AGS Health in  Chennai for (9-16) years of experience. Apply Now!