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10/05 Reena Gonsalves
Consultant at Innoquest Consulting

Views:462 Applications:98 Rec. Actions:Recruiter Actions:64

AGM - Quality - General Insurance/Retail Domain - BPO (12-14 yrs)

Hyderabad Job Code: 923558

The aforesaid opportunity is with a business process management (BPM) client that focuses on back office processing, contact centers and HRO solutions.

Location: Hyderabad

Working Hours: Night Shift (4pm-1am)

Mandatory ask:

- 12-14 years experience with 4-5 years in six sigma/quality

- Should have lean six sigma experience in BPO processes (process Excellence/business excellence/quality assurance) / must be Six Sigma Green or Black Belt Certified / Open To Working Night Shifts (upto 1 am)

Key Parameters:

- 10-12 years experience in managing quality in BPO processes.

- Should have experience managing lean six sigma projects.

Core Competencies:

- Think strategic, drive results, partner with customers & lead people.

Desired Skills:

- Good communication skills.

- Good analytical skills.

- People Management skills.

- Exercises diplomacy and possess excellent interpersonal skills.

- Problem Solving & Decision Making skills.

- Client Relationship Management skills.

- MS office proficiency.

- Should be Six Sigma Green or Black Belt trained / certified.

- Certified Auditor for ISO, ISMS or other Quality standards.

Women-friendly workplace:

Maternity and Paternity Benefits

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