AGM - Business Excellence - Healthcare BPO Provider

An esteem client of Innoquest Consulting, a BPM service provider in the healthcare industry, is seeking AGM-Business Excellence professionals to be based in Hyderabad.

Desired skills and qualification:

- Around 10 to 15 years, with approx. 8+ years of BPO experience.

- Prior experience in US healthcare BPO (Provider) is necessary.

- Experience/Exposure with the latest automation tools would be an added advantage.

- Certified Six Sigma Black Belt from reputed institutes/companies like ASQ, ISI, GE, Genpact or similar: with minimum 6 years of experience in the role of Quality at various levels.

- PMP or Prince2 or similar Project Management certification would be desirable.

- ISO 9001, COPC certifications / experience would be desirable

Role &Responsibilities:

- Facilitate cross-functional teams to identify and implement process improvements that enhance productivity, reduce waste, and improve quality across the business unit.

- Develop and monitor key performance indicators (KPIs) to track the effectiveness of improvement initiatives and identify areas for further enhancement.

- Facilitate Kaizen, Lean, or Six Sigma workshops to drive a culture of continuous improvement and empower employees to contribute to efficiency efforts.

- Collaborate with department heads and management to align improvement projects with strategic goals

- Design and implement standard operating procedures (SOPs) and best practices to ensure consistency and sustainability of improvement efforts.

- Analyse complex data sets to identify trends, root causes of inefficiencies, and opportunities for cost reduction.