Accounts Manager - Client Servicing

Total Experience: 8 - 10 years

Own the health of one or two strategic accounts end to end, adoption, satisfaction, renewal and expansion - with the account's success or failure resting on your judgment, not a committee's.

- Translate in both directions: turn the customer's operational problems into something our product team can act on, and turn our releases, limits and trade-offs into something their leadership understands and trusts. What you get right here is what turns into a scheme that actually reaches farmers faster, or a decision support tool a field officer trusts enough to use.

- Run the account's operating rhythm, weekly reviews, monthly steering, quarterly business reviews, with a narrative grounded in what actually shipped and what it changed on the ground.

- Grow the account: find adjacent problems our platform already solves, build the internal case with the customer, and carry a named expansion target - every expansion is our platform covering more districts, more schemes, more farmers.

- Identify and equip champions inside the customer organization, so the product is advocated for when you are not in the room.

- Drive issues to closure with our engineering leads while they are still concerns, before they reach the customer's leadership as escalations.

- Keep the commercial relationship clean - track milestones, invoicing and payment timelines, and flag risk early