Account Manager - Mid-Market - SaaS

About:

- Proven experience managing strategic B2B client relationships, handling high- value accounts, and meeting business targets.

- Strong negotiation skills with success in contract management, upselling, closing deals, and identifying cross- sell opportunities.

- Skilled in developing and executing account strategies to drive client satisfaction, retention, and revenue growth, supported by data and market insights.

- Experienced in coordinating with internal teams and senior leadership to ensure smooth service delivery, while managing multiple priorities effectively.

- Excellent interpersonal and communication skills, with the ability to build trust- based relationships and proactively address client needs.

- Proficient in analyzing account performance metrics to assess satisfaction and identify opportunities for improvement.

- Solid understanding of company products/services and their alignment with client goals; experienced in collaborating with product teams to relay client feedback.

- Results-driven and proactive, with a strong focus on exceeding targets and performing well in fast- paced environments.