Account Manager - IT Managed Services

Description:

- Client Relationship Management: Build and nurture strong relationships with clients to understand their needs, preferences, and objectives. Regularly engage with clients to provide updates on products/services, address concerns, and gather feedback.

- Working on strategic planning for existing accounts

- Working as a SPOC between Clients & the Organization.

- Generating requirements from new clients and existing clients.

- Responsible for getting new leads requirements and maintaining existing clients to enhance business relations.

- Make timely submissions and provide all the information to the client which is required for making an end client submission.

- Follow up with the clients on the progress of the submittals made

- Follow up with the Clients on regular basis

- Strategic planning & execution.

- Guide & motivate the team to source profiles, screening them and engaging with the candidates.

- Consistently maintain high shortlist to interview to select ratio.

- Be hands on in above activities and contribute significantly to the total closures.

- Information Gathering on key stakeholders and conduct meetings

- To operate from the customer location

- Responsible for developing new businesses across verticals/geography within the assigned customers

- Interacting with all stakeholders everyday within the customer and getting immediate opportunities and fulfill them

- Improve wallet share and mitigate competition by way of effective execution, speed and agility

- Invoicing accuracy and collections

- Team management/people management Requirement Sales responsibility and P&L Accountability for the business

- Have to be instrumental in dealing with the clients and streamlining collection process

- Reaching Sales Targets in terms of Clients acquired and MSA signed

- Driving Results and Efficiency