Account Manager - IT

Role & Responsibilities:

Looking for a Key Account Manager (B2B) with Excellent Communication Skills and prior experience in selling or managing clients for SaaS products / Tech Sales.

Key Responsibilities:

- Own account P&L outcomes including Revenue Expansion, Retention, Gross Margins, NRR and CSAT scores

- Build multithreaded relationships across CXO, Product, Compliance and Procurement teams

- Drive platform adoption by shaping customer success plans, product usage KPIs and quarterly business reviews (QBRs)

- Identify and execute upsell and cross-sell opportunities across product lines to expand customer footprint

- Lead contract renewals, commercials and negotiations with a solutions-first mindset

- Manage risks proactively (churn risk, adoption gaps, budget constraints, competitive threats) with clear mitigation plans

- Maintain accurate forecast hygiene, account plans and stakeholder mappings in CRM

- Champion account governance and escalation resolution to ensure high-quality delivery and service experience

Ideal Candidate:

Skills & Competencies:

- Strong enterprise account management and SaaS upsell experience

- Commercial ownership & contract negotiation excellence

- Customer-centric problem solving & strategic account planning

- High stakeholder management maturity (multi-country/global exposure preferred)

- Excellent storytelling & data-driven business impact articulation