Account Manager - IT

Key Responsibilities:

1. Client Relationship Management & Growth

- Own and manage relationships with enterprise BFSI clients to ensure long-term success.

- Develop and execute strategic account plans to drive revenue growth and client engagement.

- Act as a trusted advisor, helping clients maximize the value of Data Sutram's AI-driven solutions.

2. Revenue Growth & Upselling

- Identify new business opportunities within existing accounts and drive upsell/cross-sell initiatives.

- Collaborate with sales and product teams to align solutions with client needs and industry trends.

- Drive contract renewals, expansion deals, and revenue targets for key accounts.

3. Customer Success & Solution Implementation

- Work closely with customer success, product, and data science teams to ensure seamless solution deployment.

- Monitor client performance metrics, ensuring high adoption and satisfaction rates.

- Proactively address client concerns and optimize their experience with Data Sutram's platform.

4. Industry & Market Intelligence

- Stay updated on fintech trends, regulatory changes, and competitive landscape.

- Provide insights on market dynamics, customer challenges, and emerging opportunities.

- Act as the voice of the customer, influencing product development based on client feedback.

5. Cross-Functional Collaboration

- Partner with sales, marketing, and product teams to create compelling client engagement strategies.

- Support go-to-market initiatives, case studies, and strategic partnerships.

- Work closely with leadership and founders to align key accounts with overall business strategy.

Key Qualifications:

- 2+ years of experience in Strategic Account Management, Enterprise Sales, or Customer Success in BFSI, Fintech, or SaaS.

- Proven track record of managing enterprise accounts and driving revenue growth.

- Strong understanding of financial services, risk intelligence, and AI-driven analytics.

- Excellent communication, negotiation, and relationship management skills.

- Experience working with CXOs, decision-makers, and financial stakeholders.

- Ability to translate complex AI-driven solutions into business value for BFSI clients.

- Experience in contract negotiations, deal structuring, and revenue forecasting.