Role Overview:
Looking for an experienced Account Manager to manage and grow relationships with Global Capability Center (GCC) customers. The role involves driving stakeholder engagement, account growth, customer satisfaction, governance, and revenue expansion across strategic GCC accounts.
Key Responsibilities:
- Manage and grow strategic GCC customer accounts.
- Build relationships with GCC leaders, engineering teams, delivery heads, and business stakeholders.
- Identify upsell, cross-sell, and account expansion opportunities.
- Drive account governance, QBRs, and customer reviews.
- Manage renewals, commercial discussions, forecasts, and account health.
- Support contract renewals, SoW extensions, and commercial discussions.
- Proactively address customer concerns and escalations.
- Act as the primary point of contact for all commercial and account-related matters.
Opportunities for:
- 1. Staff augmentation
- 2. Managed services
- 3. Digital transformation programs
- 4. Data, AI, Cloud, Analytics, and Automation initiatives
Required Skills & Experience:
- 8 - 14 years of experience in Account Management, Client Partner, Customer Success, or Strategic Account Management roles.
- Experience managing GCC/GIC customers.
- Strong stakeholder management and account farming experience.
- Exposure to IT Services, Digital Engineering, Cloud, Data & AI, or Consulting services.
- Excellent communication, presentation, and relationship-management skills.
- Experience with revenue growth, account mining, renewals, and governance reviews.
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