Account Manager - Client Success - B2B SaaS

Description: Are you someone who thrives on building strong client relationships and driving business growth? We are looking for a seasoned Account Manager to own key client accounts, ensure customer success, and unlock expansion opportunities for cutting-edge SaaS solutions.

Job: Account Manager - Client Success

Experience: 6+ Years

Location: Bangalore

What You'll Do:

- Own and grow relationships with key enterprise accounts

- Drive customer retention, satisfaction, and revenue expansion

- Act as a trusted advisor, aligning client needs with SaaS offerings

- Identify and close upsell & cross-sell opportunities

- Serve as the primary point of contact for all client interactions & escalations

- Partner with Sales, Product & Support teams for seamless delivery

- Monitor account health, usage metrics, and engagement trends

- Lead quarterly/regular business reviews (QBRs) with clients

What We're Looking For:

- 6+ years in Account Management / Customer Success (SaaS preferred)

- Proven track record of client retention & revenue growth

- Strong communication & stakeholder management skills

- Ability to understand technical products and translate business needs

- Hands-on experience with CRM tools & account analytics

- A problem-solver mindset with a strong customer-first approach

Good to Have:

- Experience in B2B SaaS companies

- Exposure to subscription-based business models

Why Join Us?

- Opportunity to work with high-impact enterprise clients

- Fast-paced environment with strong growth & ownership

- Be part of a team that values customer success and innovation