Account Manager - B2B - International - SaaS

Job Title: Account Manager - B2B (International Accounts)

Experience: 5 - 10 Years

Work Mode: Remote

Hiring Location: Chennai (Office Base)

Shift: 6:30 PM - 3:30 AM (IST)

Openings: 1

Job Highlights:

- 5+ years of experience in B2B Account Management

- Hands-on expertise in Salesforce CRM

- Managing a large portfolio of 400+ international customer accounts

- Opportunity to work with a global client base

- Competitive compensation up to 20 LPA

Role Overview:

We are hiring an experienced Account Manager (B2B) to manage and grow a large portfolio of international client accounts for a leading MNC. The role requires strong relationship management skills, excellent communication, and the ability to handle complex B2B customer environments.

Key Responsibilities:

- Manage and retain 400+ B2B customer accounts

- Act as the primary point of contact for international clients

- Build long-term relationships and ensure high customer satisfaction

- Handle account queries, escalations, and renewals effectively

- Maintain accurate account data, pipeline, and activity tracking in Salesforce

- Collaborate with internal teams (Sales, Support, Operations) to meet client expectations

- Identify upsell and cross-sell opportunities within existing accounts

- Ensure timely communication across time zones

Required Skills & Qualifications:

- Minimum 5 years of experience in B2B Account Management

- Proven experience managing large account volumes (400+ accounts)

- Strong hands-on experience with Salesforce CRM

- Experience handling international customers

- Excellent verbal and written communication skills with a neutral/global accent

- Strong stakeholder management and problem-solving skills

- Graduation/Post Graduation in any discipline

Preferred Skills:

- Experience working in global delivery or international support models

- Exposure to SaaS / Technology / MNC environments